Account Management Leader - Emerging Accounts

Account Management Leader - Emerging Accounts

This is a hybrid position. Hybrid requires the candidate to be available to work in person in our Atlanta office. We come in 3 days per week, but support flexibility as needed. We are interested in every qualified candidate who is eligible to work in the United States. However, we are not currently able to sponsor work visas.
Overview "Builder & Operator" Wanted: Emerging Account Management Leader Are you a hands-on leader who thrives on building teams, creating structure, and driving execution? Do you enjoy taking ownership of a new segment and designing the processes needed to scale it effectively?
If so, this is the role for you! AMP is seeking an Emerging Account Management Leader to build and lead a team focused on servicing our Emerging Accounts segment (customers with fewer than 10 locations). This role will combine team leadership, account management, and strong project/process ownership, ensuring efficient onboarding, ongoing support, and scalable success across a high-volume customer base.
This leader will play a critical role in defining the operating model for Emerging Accounts, balancing customer experience, operational efficiency, and business impact.
About AMP (An NCS Company) AMP is an industry-leading technology company providing innovative solutions to car wash operators across the country. Our products include cutting-edge software solutions such as white-labeled mobile membership apps, administrative portals, and kiosks. These solutions allow our customers to capture and use customer data at a level not seen in the car wash industry before.
AMP is a division of National Carwash Solutions (NCS). NCS has grown to become North America's largest equipment, service, and cleaning solutions provider in the car wash industry. For over five decades, National Carwash Solutions (NCS) has revolutionized the carwash industry, offering unparalleled quality and innovative technology. NCS offers the most extensive service network and is home to many trusted brands. No matter if customers are new to the industry or are looking to level up a classic site, NCS is the proven partner for operational excellence and sustainable growth.
Our family of brands includes MacNeil, Ryko, Vacutech, PurClean, TSS, Rain-X, ArmorAll, Black Magic, Blue Coral, USA Towel, International Drying Corporation & Shadow.
Emerging Account Program Leadership & Strategy

Lead the development and execution of AMP's Emerging Accounts strategy (customers with

Build and scale a dedicated team to support high-volume, lower-complexity customer segments
Define success metrics across onboarding, adoption, retention, and operational efficiency
Establish a service model that balances automation, scalability, and high-quality customer experience
Serve as the internal advocate for the Emerging Accounts segment
Team Build-Out & Leadership

Recruit, onboard, and develop a team of account managers focused on Emerging Accounts
Establish clear roles, responsibilities, and performance expectations
Provide hands-on coaching and support in customer management and execution
Foster a culture of accountability, responsiveness, and continuous improvement
Ensure team alignment with broader Customer Success and company objectives
Account Management & Customer Outcomes

Oversee account management for Emerging Accounts, ensuring strong customer engagement at scale
Define best practices for onboarding, training, and customer lifecycle management
Support the team in managing customer relationships, resolving issues, and driving adoption
Monitor customer health and proactively address risks across a high-volume portfolio
Identify opportunities for customer growth, referrals, and expansion where appropriate
Project Management & Process Execution

Own the end-to-end process design, execution, and continuous improvement for Emerging Accounts
Establish standardized workflows for onboarding, implementation, and ongoing engagement
Act as a project owner for key initiatives, ensuring timelines, milestones, and deliverables are met
Drive cross-functional coordination across Customer Success, Support, Sales, and Operations
Identify opportunities to streamline work through tools, automation, and process improvements
Operational Excellence & Scalability

Build repeatable, scalable processes tailored to a high-volume customer segment
Inform product direction on Emerging Account feature set, including potential exclusions and opportunities to make features more self-service
Leverage data and reporting to track team performance and customer outcomes
Continuously refine processes to increase efficiency while maintaining strong customer experience
Partner with leadership to evolve the Emerging Accounts model as the business grows
What We Expect You to Bring

58+ years of experience in Customer Success, Account Management, or related roles
Proven experience leading teams or mentoring individuals in a customer-facing environment
Strong project management and process design experience
Ability to operate effectively in both strategic and hands-on execution roles
Experience managing high-volume customer portfolios or scaled service models
Strong communication and organizational skills
Analytical mindset with the ability to leverage data to improve performance
Preferred Qualifications

Experience in SaaS, technology, or high-growth environments
Familiarity with customer success tools, CRM systems, or workflow automation tools
Experience building or scaling a new team, program, or function
Consulting or operational excellence background
Why Join AMP?

We have one of the most supportive and sustainable cultures anywhere. Our team of lifelong learners has a thirst for knowledge and a passion for technology and software. We're dedicated to building world-class solutions for our customers, and at the same time, place a high value on team rewards and personal career growth. We enjoy working together to solve challenging problems, teaching each other through lunch-and-learns, and celebrating victories (even the small ones) along the way.
Benefits you deserve:
Highly competitive salaries
Potential equity interest in a rapidly growing company
Generous PTO policy and holiday schedule
401K plan with company matching
Excellent medical, dental, and vision insurance
But wait, there's more!
Located at Atlanta Tech Village, the 4th largest tech space in the US
World-class engineering team with an incredible track record
Team-building events, outings, and hackathons
State-of-the-art workspace and hardware
Strong focus on community service and volunteering
Free gym, snacks, and beverages
National Carwash Solutions is a proud equal opportunity employer. We are a drug-free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation, or veteran status.
Travel Required

Yes. 25%
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.