CX QA Lead: Elevate Customer Experience

Dormont Manufacturing Co is seeking a Customer Experience Quality Assurance Lead to enhance customer service through rigorous quality standards. Responsibilities include developing quality monitoring programs, analyzing trends, and collaborating with leadership on quality assurance strategies.
The ideal candidate has 2+ years in a CX role, experience with management tools like Nice inContact, and strong analytical skills. This on-site role offers a dynamic environment, competitive pay, and comprehensive benefits.

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