Patient Experience Strategist

Contract Length: 6 months with high probability of extensions

Location: ability to go onsite in Raleigh, NC when needed (estimated 1x per month)

Start Date: July 27th

Client Overview:
Medasource is seeking an experienced Patient Experience (PX) Strategy Consultant to partner with customers Patient Experience & Governance organization. This individual will serve as a strategic advisor responsible for bringing structure, governance, and decision-making discipline to the organization's patient experience initiatives.

The consultant will help synthesize diverse stakeholder ideas, translate patient insights into actionable business recommendations, and develop scalable frameworks that enable consistent prioritization and decision-making across the enterprise. This individual will balance the voice of the patient with broader organizational objectives, regulatory considerations, operational feasibility, and business priorities.

Job Description:

Partner with Patient Experience & Governance leadership to define and mature the organization's PX operating model.

Develop governance frameworks that establish how patient experience initiatives are evaluated, prioritized, and implemented.

Create decision-making methodologies and tools that enable consistent, objective evaluation of new ideas and opportunities.

Facilitate cross-functional workshops to align stakeholders from Medical Affairs, Commercial, Clinical Development, Patient Services, Market Access, Legal, Compliance, and other business functions.

Translate patient insights, Voice of Customer (VoC) research, and journey mapping into strategic recommendations.

Balance patient needs with organizational goals, resource constraints, compliance requirements, and measurable business outcomes.

Design repeatable processes for evaluating patient feedback and integrating insights into strategic planning.

Build executive-ready presentations, governance materials, scorecards, and recommendations.

Identify opportunities to improve patient engagement, experience, and organizational effectiveness through structured change management.

Skill Set Requirements:

10+ years of experience in Patient Experience, Customer Experience, Patient Engagement, Healthcare Strategy, or Management Consulting.

Experience within biopharmaceutical, biotechnology, healthcare, or life sciences organizations.

Demonstrated success building governance models, operating models, or enterprise decision-making frameworks.

Strong facilitation skills with executive and cross-functional leadership teams.

Experience leading organizational change and driving consensus across multiple stakeholders.

Familiarity with patient journey mapping, Voice of Customer methodologies, human-centered design, or design thinking.

Experience working with Medical Affairs, Commercial, Patient Services, or Patient Advocacy organizations preferred.

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