Associate Field Service Representative

SRCTec, LLC

is seeking an entry‑level Associate Field Service Representative to become one of two OEM representatives supporting local units at Fort Bragg, NC. SRCTec designs, manufactures, and supports advanced radar and sensor systems for a global commercial and defense customer base. This role is ideal for individuals beginning their engineering career, focusing on delivering pre‑ and post‑sales technical support through product demonstrations, training, and field assistance. The candidate will primarily integrate with assigned units providing technical and training support in garrison and deployed to CONUS and OCONUS locations (excluding danger zones). Candidate will also develop foundational expertise in SRCTec products, assist in creating technical content to enhance customer success, including on‑site consultation and integration support for hardware, software, and network configurations.

What You’ll Do

Assist in field training and service support at customer locations, both domestically and internationally, under close supervision

Engage with customers and end users to understand and document expectations, collaborating with internal teams to meet requirements

Contribute to a collaborative, customer‑focused engineering culture, supporting team efforts to deliver value to clients

Support customer operational needs, including occasional last‑minute travel to potentially austere field sites

Provide technical assistance to engineering, quality, configuration management, and subcontract teams on routine tasks, including guidance on handling, installation, and utilization of systems and equipment

Develop and document after‑action reports to support continuous improvement

Assist in providing on‑site consultation oversight and integration support for existing hardware, software, network configurations, and new system initiatives within area of responsibility

Contribute to advising on technical requirements for products, services, support equipment, and electronic equipment installations

Help in the development and adherence to area‑wide procedural/policy changes

What You’ll Bring

Associate’s degree, vocational certification, or military experience in an engineering‑relevant field with 2+ years of work experience, or Bachelor’s degree in an engineering‑related field with 0+ years of experience (equivalent combination of education, training, and experience considered, such as familiarity with radar, RF‑based, communication, or navigation systems)

Basic understanding of principles, theories, and concepts in technical domains related to hardware, software, and network integration

Familiarity with test equipment such as multimeters, network analyzers, spectrum analyzers, signal generators, or oscilloscopes to diagnose basic electrical and electronic issues

Ability to read and interpret electronic schematics, mechanical drawings, test/assembly instructions, specifications, and engineering documentation

Strong written and verbal communication skills with a customer‑focused mindset, including the ability to communicate with internal and client project team members

Self‑motivated with good time management skills to handle routine assignments under close supervision

Ability to work collaboratively within cross‑functional teams, interacting with peers, supervisors, and engineering personnel

Willingness to learn and develop skills as an assistant instructor for operator and maintenance training courses

Meet physical occupational requirements including the ability to lift, move, and walk with a minimum of 50 pounds, climb towers, and tolerate long flights and periodic long workdays, and ability to obtain tower climbing certification with or without reasonable accommodations

General computer skills, including MS Office suite, and basic understanding of TCP/IP networking

Willingness to travel up to 75% (domestic and international), including potential extended assignments at military or customer locations in austere environments (desert, arctic, or other extreme conditions) with associated environmental and biological hazards

Applicants selected will be subject to a government security investigation and must meet eligibility requirements for (and subsequently receive) access to classified information up to the Secret level

Must be able to pass a pre‑deployment physical

Ways to Stand Out

Military experience preferred but not required

Total compensation for this role is market competitive. The anticipated salary range for this position based out of Syracuse, NY is estimated at $62,000 to $75,000 annually. The actual salary will vary based on applicant’s experience, skills, and abilities, geographic location as well as other business and organizational needs. SRC offers competitive benefit options; for more details please visit our website.

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