Customer Growth Specialist (27780132)

Company Overview
The Hanline Group is a food manufacturing, logistics and supply chain solution organization comprised of six different operating companies. Each company is dedicated to a specific value proposition within a certain industry. Together, these companies work with and assure continuity of supply for the nation’s most reputable food and supply chain outlets.

R.S. Hanline & Company Inc., founded in 1986 in Shelby, Ohio, is one of the nation’s largest and most trusted fresh produce suppliers delivering fresh-cut value added, specialty and locally grown products to some of the most reputable food service, retail, food manufacturing and wholesale distribution companies in the United States.

Entourage Trucking, formerly known as Trade Wind Express, an asset-based transportation division with two hubs in Shelby, Ohio and Cedar Rapids, Iowa. Trade Wind Express was founded by R.S. Hanline & Company in 1987.

Entourage Freight Solutions, founded in 2013, is an industry leader and a true 3PL in navigating refrigerated freight as well as dry freight and the expedited markets with more than 8,000 carriers in our vast network.

Hanline Fresh, founded in 2016, increasingly specializes in servicing customers by adding to the network of strategic sourcing & supply partners across all major fresh produce commodities.

Hanline Frozen Foods, founded in 2020 in Romulus, Michigan, is a premium supplier of All-Natural, IQF, and Ready-to-Eat Ingredients to some of the most reputable food service, retail, food manufacturing and wholesale distribution companies in the United States.

Vidalia Valley has been a trusted name in fresh produce since its founding in 1983. Originally known as Manning Farms, Vidalia Valley specializes in processing, repacking, and distributing high-quality whole peeled Vidalia onions, industrial ingredients, and IQF vegetables.

Division: Entourage Freight Solutions

Location: Westerville Ohio

Position Title: Customer Growth Specialist

Position Summary
The Customer Growth Specialist owns the day-to-day experience of our customers and plays a critical role in retention and expansion. This role ensures consistent execution, creates proactive visibility, and identifies opportunities to grow within existing partnerships. Success in this role means delivering an experience that makes customers want to stay and do more with us.

Key Responsibilities

Own and execute the day-to-day customer experience across a defined portfolio

Create proactive communication and visibility before it is asked for

Identify and act on opportunities to expand within existing accounts

Partner with Sales and Operations to ensure alignment between what is sold and how it is delivered

Monitor account health, trends, and risks, and take action early

Resolve issues with urgency and accountability

Maintain accurate CRM updates and contribute to forecasting

Identify patterns and opportunities for continuous improvement

Qualifications

Bachelor’s degree or equivalent experience

1–3 years in customer-facing or account support roles

Strong communication and organizational skills

Ability to manage multiple priorities in a fast-paced environment

High accountability and ownership mindset

Benefits

401(k) or Roth IRA with fully vested 4% match

Health, Dental, & Vision insurance

Flexible schedule

Paid time off

Floating holidays

Competitive environment

Growth opportunity

Voluntary life insurance, short & long term disability, etc.

Company paid life insurance policy

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