Account Manager

Overview
Senior Account Manager (experiential/events) – working hybrid in San Francisco; Los Angeles considered.

Responsibilities
What you’ll be doing:

Great Work

Support end‑to‑end project management across a portfolio of conferences and B2B technology programs, ensuring every workstream is tracked and on time.

Build and maintain comprehensive project documentation including timelines, budgets, trackers, decks, and status reports to a standard that instils client confidence.

Partner closely with the Account Director to ensure client briefs are clearly translated into executable plans, with dependencies and risks identified upfront.

Coordinate cross‑functional agency teams (creative, production, strategy, operations) to keep programs on track and deliverables aligned to the original scope.

Serve as the internal team’s anchor point on day‑to‑day program management – the person everyone knows to copy for decisions, updates, and approvals.

Grow Business

Develop a working understanding of client business priorities and event objectives to serve as a confident, credible day‑to‑day contact.

Actively monitor project scope and flag changes or additions to the Account Director to protect budget, timeline, and margin.

Prepare clear, polished client communications, agendas, recaps, briefing documents, and presentations that reflect the quality clients expect from Jack Morton.

Build trusted relationships with mid‑level client contacts through reliability, responsiveness, and consistently excellent delivery.

Identify opportunities to add value within the scope of existing engagements and surface them to the Account Director for consideration.

Partner with Brand Marketing to develop award submissions and case studies, helping the team showcase success.

Drive Culture

Run tight, productive internal team meetings with clear agendas, documented actions, and zero ambiguity on ownership.

Create a collaborative team environment by bringing people from various departments together for a fun and effective teamwork experience.

Bring your own energy, perspective, and personality to a team that takes the work seriously while enjoying the process.

Requirements
What you bring

Non‑Negotiables

6+ years of agency experience in experiential or event production.

Track record of managing projects at scale, whether you’ve managed entire expo floors or larger experiences with multiple components; must have a breadth of program management beyond booth execution.

Proven ability to manage multiple simultaneous workstreams without dropping the ball.

Exceptional command of project documentation including timelines, budgets, trackers, status decks, and production schedules.

Comfort operating in ambiguity and fast‑changing environments without losing rigor.

High standards for written and verbal communication across all formats.

Comfortable with heavy travel.

Strongly Preferred

Experience working on hyperscale tech client accounts.

Familiarity with conference formats: keynotes, breakouts, partner summits, trade shows.

Equal Opportunity Employer
Jack Morton is an equal opportunity employer; we strongly value diversity at our companies. We do not discriminate on race, religion, color, national origin, disability, sexual orientation, gender identity, gender expression, age, marital status, veteran status, or any other basis prohibited by law.

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