Consumer Investments - Investment Specialist Trainee (Obtain SIE Series 7 66)

Job Description

This role provides phone‑based services to relationship clients, expected to handle 20–30 inbound service calls daily to resolve financial needs. Key responsibilities include deepening relationships by referring clients to specialized sales teams and serving as a central entry point into a fully licensed financial services career. The role involves managing products, trading in self‑directed accounts, maintaining knowledge on chat functionality, and a broad array of financial products.
Responsibilities

Identify clients’ needs and find proper solutions to meet those needs by referring sales opportunities to specialists and sales teams.
Receive training through licensing/study program, earning SIE, S7, and S66 certifications.
Focus daily on service to sales with existing Merrill clients.
Provide exceptional client care, growing client relationships, and guiding clients with needs‑based solutions that support their financial goals.
Required Skills

Client‑focused with a passion for excellence and a positive team attitude.
Self‑motivated, goal‑oriented, and able to multitask in a fast‑moving, performance‑based environment.
Identify clients’ needs and find proper solutions by referring sales opportunities to specialists and sales teams.
Effective communicator with an aptitude for sales and relationship management.
Strong computer skills.
Prepared to pass licensing exams – Security Industry Essentials (SIE) and Series 7 and Series 66.
Wants to establish a long‑term career in the financial services industry at a fast‑growing company that rewards hard work and dedication.
Ambitious, disciplined, hardworking, resilient, and willing to learn.
Desired Skills

A bachelor’s degree, or 1–2 years of experience in a performance‑based environment.
Security Industry Essentials (SIE) or other financial services licenses and interest in pursuing Series 7 and/or Series 66.
Leadership capabilities.
Key Skills

Establishing Trust
Customer Service
Overcoming Objections
Consulting
Risk Management
Organization
Critical Thinking
Conflict Resolution
Building Rapport
Active Listening
Customer Focus
Analytical Thinking
Additional Skills

Attention to Detail
Critical Thinking
Customer and Client Focus
Oral Communications
Prioritization
Decision Making
Emotional Intelligence
Result Orientation
Written Communications
Account Management
Adaptability
Client Experience Branding
Coaching
Referral Identification
Shift

1st shift (United States of America)
Hours per Week

40

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