AEM Authoring Team Lead - Marketing Delivery

Role Overview
Truist is seeking an experienced and execution-focused AEM Authoring Team Lead to oversee the delivery of high-quality digital content experiences within Adobe Experience Manager (AEM). This role leads a team of AEM Authors and is responsible for ensuring accurate, timely, and compliant execution of web and landing page experiences that support marketing and business priorities. The role sits within the Marketing Delivery organization and serves as a key bridge between strategy and execution, translating requirements into scalable content delivery practices while driving consistency, quality, and operational efficiency across the AEM authoring function.

Team Leadership & Delivery Oversight

Manage a team of AEM Authors responsible for digital content execution & delivery

Support assignment and prioritization of work across the team to ensure deadlines, SLAs, and business objectives are consistently met

Cover for teammates and provide hands-on guidance and support for complex or high-visibility content builds

Establish and maintain authoring standards, best practices, and quality expectations

Monitor team performance, workload balance, and delivery health across initiatives

AEM Authoring & Content Execution Oversight

Lead by example with a player-coach approach, authoring and publishing web pages and digital experiences in AEM while overseeing creation, editing, and publishing of content

Ensure proper use of templates, components, content fragments, and metadata

Validate adherence to UX, brand, SEO, and accessibility standards

Support advanced page builds, personalization setups, and complex component configurations

Ensure accurate content rendering across devices, browsers, and environments

Digital Content Delivery & Operations

Partner with Digital Strategists, Channel Leads, Marketing Managers, and UX teams to align on priorities, timelines, and deliverables

Lead intake, estimation, and planning processes for AEM-driven initiatives

Drive consistency in content delivery workflows, including approvals, publishing, and release management

Identify opportunities to scale content production through reusable components and process improvements

Support personalization, localization, and campaign-driven content execution

Collaboration & Stakeholder Engagement

Effectively work within cross-functional teams (Audience Builders, Creative, Legal, MarTech, and Product Partners)

Ensure content meets compliance and regulatory standards, particularly in financial services

Facilitate communication across stakeholders to resolve blockers and align on delivery expectations

Participate in agile ceremonies, roadmap discussions, and delivery reviews

Maintain clear documentation of standards, processes, and delivery artifacts

Modernize digital content delivery through systems, automation, and AI in partnership with Business, Product, and MarTech teams

Quality Assurance & Continuous Improvement

Establish and enforce QA standards across all content builds (links, rendering, accessibility, functionality)

Implement structured QA processes and checkpoints across the team

Identify recurring issues and drive root-cause resolution and process improvements

Enable A/B testing and optimization by ensuring accurate implementation of variations

Promote continuous improvement in tools, templates, and workflows

Governance, Risk & Compliance

Ensure adherence to digital governance, accessibility (WCAG), and privacy policies

Oversee compliance with legal and regulatory requirements for all published content

Support audit readiness through documentation, approvals, and structured workflows

Ensure proper handling of disclosures, customer-facing messaging, and regulated content

Partner with Legal and Risk teams to maintain compliant authoring practices

Required Qualifications

Bachelor’s degree in Marketing, Communications, Digital Media, or related field (or equivalent experience)

7+ years of experience in digital content authoring, web content management, or digital delivery

2+ years of experience leading or mentoring a team in a digital or marketing delivery environment

Deep hands-on experience with Adobe Experience Manager (AEM Sites)

Strong understanding of component-based authoring, templates, metadata, and publishing workflows and Content as a Service / Content Supply Management

Proven ability to manage multiple concurrent initiatives and deadlines

Strong attention to detail and commitment to high-quality execution

Preferred Qualifications

Experience in financial services, banking, or other highly regulated industries (strongly preferred)

Familiarity with accessibility standards (WCAG), SEO best practices, and UX principles

Experience working in Agile or scaled delivery frameworks

Working knowledge of HTML/CSS and front-end concepts for troubleshooting

Familiarity with Adobe Experience Cloud tools (Analytics, Target, AEP, ODE)

Experience supporting personalization, testing, and optimization initiatives

Experience driving operational improvements and scaling content production capabilities

Key Competencies

Strong leadership and team development skills

Execution-focused with a strong sense of ownership and accountability

Excellent organizational and prioritization capabilities

Effective communicator with strong stakeholder management and relationship building skills

Problem-solving mindset with the ability to navigate complexity and remove obstacles

Process-oriented with a focus on scalability, consistency, and continuous improvement

Benefits
All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits. Benefits include medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan. Teammates also receive at least 10 days of vacation (prorated), 10 sick days (prorated), and paid holidays. Eligibility for specific benefits may be determined by the division of Truist offering the position.

Equal Opportunity Employer
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classifications protected by law. Truist is a Drug Free Workplace. EEO is the Law, E-Verify IER, Right to Work.

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