Renewals Manager

Renewals Manager

A career that's the whole package! At Conga, we've built a community where our colleagues can thrive. Here you'll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.
Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100, trust Conga when commercial complexity is high and global impact is on the line.
Job Title: Renewals Manager Locations: US- Houston Tx, Boston, MA. Reports to: (Sr. Director, Renewal Management)
The Renewals Manager is responsible for owning the end-to-end renewal lifecycle for a defined portfolio of customers across the Americas. This role is critical to protecting and growing Conga's recurring revenue base by driving timely, high-quality renewals that align with both customer objectives and business goals.
Sitting at the intersection of Sales and Customer Success, the Renewal Manager proactively manages renewal risk, negotiates contract terms, and partners cross-functionally to deliver a seamless renewal experience. Success in this role is measured primarily by Gross Renewal Rate with Price Increase (GRRw/PI), Net Revenue Retention (NRR), and on-time renewal rate.
Here's what we're looking for
36+ years of experience in SaaS renewals, account management, or customer success with a quota-carrying role.
Proven track record managing a renewal book of business with ARR of $5M+.
Strong negotiation skills with experience handling contract terms, pricing, and multi-year structures.
Proficiency with Salesforce CRM and Clari; experience with CPQ or CLM tools is a plus.
Solid understanding of key renewal and retention metrics: GRR, NRR, ARR, churn rate, logo retention.
Excellent communication skills both written and verbal with the ability to engage C-suite stakeholders.
High degree of organization and ability to manage 100+ renewal accounts simultaneously.
Here's what will give you an edge This role will be evaluated on the following metrics:
Gross Renewal Rate with Price Increase (GRRw/PI), primary metric
Net Revenue Retention (NRR)
On-time renewal rate (100% of renewals closed on or before expiry)
Forecast accuracy (within 5% of committed renewal ARR)
Average days to close from initial outreach
U.S base salary range: $75,924 - $121,476 USD