Director, Sales and Service (Merrimack College)

DIRECTOR, SALES AND SERVICE

Merrimack College

North Andover, MA

On Site

THE RUNDOWN
Playfly Sports is looking for a Director, Sales and Service to join our team at Merrimack College.

This position, as department head, will manage all ticket sales and services. Inventory available for sale may include season tickets, season ticket upgrades and add-ons, group tickets, partial/ mini-plan ticket packages, single game tickets, bowl game tickets, and chair back cushion seats to the Athletic Department. The Director is responsible for directing ticket sales for all ticketed sports to generate new revenue, servicing existing accounts, managing Aspire and University staff, and overseeing ticket operations/box office activities. The Director will also have individual sales goals.

WHAT YOU’LL ACCOMPLISH

Utilize a nondiscriminatory approach that provides equal opportunity for employment and advancement, embracing and encouraging our employees’ differences, and championing an environment where every team member feels valued

Recruit and hire sales and service team members with diversity of age, race and ethnicity, gender, experiences, thinking styles, perspectives etc.

Train and supervise sales and service staff

Monitor, manage and evaluate staff performance on an ongoing basis; establish and communicate clear sales revenue and training goals, follow up with appropriate feedback and direction for development

Lead, motivate, develop and retain Sales and Service staff for future succession within the department and Playfly Aspire Group organization

Ensure adherence to all Company Policies, including an acute focus on the Diversity, Equity and Inclusion and Discrimination and Harassment policies, engaging with Human Resources as appropriate

Run day-to-day operations of the Fan Relationship Management Center profitably while exceeding client expectations in revenue generation and customer service

Act as the principal liaison of Playfly Aspire Group with the athletic department

Develop and execute approved annual business, sales plan and operating budget

Develop, present, and communicate ticket sales strategies, procedures, and processes

Identify, explore, and research new sales opportunities to include season ticket and group sales target markets

Develop the ticket sales program in the following areas: new business generation, sales leadership, development of sales strategies, sales training, development of best sales practices and results tracking and reporting

Provide recommendations to Playfly Aspire Group and athletic department on marketing, promotions, sales strategies, and community ticket/ sampling programs etc

Track and report daily, weekly, and monthly sales figures and relevant accountability reports

Handle accounting, partner invoicing, commission reporting, staff timecard/payroll approval etc

Assist with the creation, planning, communication, and implementation of special ticket plans, projects, promotions, and programs

Other job-related duties as assigned

WHAT YOU’LL BRING

Minimum of 3-5 years of sports ticket sales experience with at least 2 years in inside sales/ ticketing leadership preferred

Bachelor’s Degree preferred but not required

Experience with ticketing software and CRM programs preferred

Excellent communication, presentation and listening skills. Must be able to communicate equally well with executives, staff, and fans at all levels

Strong organizational, administrative and time management skills

Proven problem-solving ability

Computer proficient (Microsoft Word, Excel, Outlook)

Belief that a culture that encourages collaboration, flexibility, equity and fairness that enables individuals to contribute to their full potential, feel valued, and supported is key to success; personally, professionally and for the company

TRAVEL, LIFTING, PHYSICAL REQUIREMENTS

Available to work athletic events including home games and special events in evenings and on weekends as needed

The work is sedentary in nature

Walking, standing, bending and carrying of light office items is required

The work is typically performed in an adequately lighted and climate-controlled office environment

May require occasional travel

EEOC & DIVERSITY STATEMENT
Playfly Sports affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Playfly Sports is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

ACCOMMODATIONS
Playfly Sports is committed to the full inclusion of all qualified individuals, and as part of this commitment, Playfly Sports will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact recruiting@playfly.com.

We are unable to sponsor or take over sponsorship of an employment visa for this role at this time

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor.

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