Program Manager (CSEC)

Position Summary

The Advocacy Program Manager provides leadership, supervision, and operational oversight for the Commercial Sexual Exploitation of Children (CSEC) Advocacy Program. The manager ensures high‑quality, trauma‑informed, survivor‑centered, and culturally responsive services for youth impacted by or at risk of commercial sexual exploitation, labor trafficking, and related high‑risk behaviors. The manager oversees advocacy staff, program operations, contractual compliance, and service delivery while promoting a harm‑reduction and relationship‑based approach to engagement. The manager works collaboratively with DCFS, Probation, DMH, law enforcement, schools, courts, community partners, caregivers, and multidisciplinary teams to support youth stabilization, safety, permanency, and well‑being.
Essential Duties and Responsibilities

Provides direct supervision, coaching, support, and performance oversight to advocacy staff.
Facilitates the Parent Empowerment Program (PEP).
Ensures timely completion, quality assurance, and compliance of all program documentation and contractual deliverables, including intake documentation, strengths and needs assessments, advocacy case plans and updates, safety plans, daily engagement and contact notes, MDT/CFT participation documentation, court‑related documentation, and county reporting requirements.
Provides crisis consultation and support to staff and youth, including 24‑hour on‑call support as required by program operations.
Oversees implementation of trauma‑informed, survivor‑centered, harm‑reduction, and relationship‑based interventions for youth impacted by CSEC and labor trafficking.
Ensures advocacy services are responsive to the unique needs of LGBTQ+ youth, foster youth, probation‑involved youth, and youth with behavioral health challenges.
Collaborates with DCFS, Probation, DMH, schools, law enforcement, medical providers, courts, caregivers, and community-based organizations to coordinate services and support youth safety and stabilization.
Attends and participates in Child and Family Team (CFT) meetings, Multidisciplinary Team (MDT) meetings, court hearings, and other collaborative meetings as required.
Oversees staff schedules, caseload distribution, coverage planning, and workflow management to ensure timely and effective service delivery with minimal overtime.
Conducts staff trainings, coaching, and professional development activities related to: CSEC and labor trafficking, trauma‑informed care, harm reduction, motivational interviewing, crisis intervention, documentation standards, mandated reporting, cultural humility and inclusion, youth engagement and safety planning.
Supports the development of positive working relationships with county agencies, community partners, caregivers, and stakeholders.
Represents the agency at county meetings, collaborative task forces, trainings, and community outreach events related to human trafficking and youth services.
Maintains current working knowledge of laws, regulations, and best practices related to child abuse reporting, trafficking, victim services, confidentiality, and youth rights.
Ensures advocates maintain regular face‑to‑face contact with youth and caregivers in accordance with contractual and program expectations.
Monitors program outcomes, client progress, and service effectiveness and implements corrective actions or program improvements as needed.
Supports staff wellness, resilience, and retention through reflective supervision, coaching, and trauma‑informed leadership practices.
Participates in hiring, onboarding, disciplinary processes, and annual performance evaluations for staff.
Utilizes personal vehicle to travel throughout Los Angeles County for meetings, home visits, court appearances, and community‑based service coordination (mileage reimbursement provided).
Crisis Response & Safety Support

Provides supervision to advocacy staff when responding to First Responder Protocol (FRP).
Provides crisis intervention, emotional support, and stabilization services.
Assists families with safety planning and problem‑solving during periods of crisis or instability.
Maintains flexibility to support evenings, weekends, and urgent family needs when required.
Occasionally responds to First Responder Protocol (FRP).
Adheres to mandated reporting laws and agency policies at all times.
Education & Experience

Bachelor’s degree in Social Work, Psychology, Child Development, Human Services, or a related field (Master’s degree preferred).
Minimum of two years of supervisory or program management experience in child welfare, behavioral health, social services, or a related field.
Experience working with youth impacted by Commercial Sexual Exploitation of Children (CSEC), trafficking, foster care involvement, homelessness, probation involvement, or complex trauma preferred.
Knowledge of trauma‑informed care, harm reduction, motivational interviewing, crisis intervention, and survivor‑centered practices required.
Experience collaborating with DCFS, Probation, DMH, schools, courts, and community-based systems preferred.
Ability to effectively manage crises and maintain professionalism in high‑stress environments.
Excellent verbal, written, organizational, and interpersonal communication skills.
Ability to maintain confidentiality and uphold professional and ethical standards.
Valid California driver’s license; reliable transportation, current automobile insurance, clean driving record.
Must be able to pass a fingerprint background investigation, TB test, physical exam, and drug screening.
Additional Requirements

All employees serve as role models for children and adolescents and must demonstrate emotionally stable behavior, appropriate expression of emotions, and appropriate role‑modeling.
Must be able to pass a background check and all medical and drug screening requirements.
Physical Demands

Stand, walk, sit, stoop, kneel, crouch or crawl; use fingers, hands and arms up to two‑thirds of the day.
Lift items and assist clients with lifting up to 25 pounds one‑third of the day.
Clear close and distance vision and be able to adjust focus.
Ability to operate a vehicle and recognize all street signs.
Ability to transport youth safely.
Ability to respond appropriately during crisis situations consistent with training and agency policy.
Ability to communicate effectively across community and residential settings (in person, phone, video conferencing).
Ability to use keyboard and read from computer screen.
Ability to adjust to climate, outdoor and indoor conditions such as extreme heat, humidity and cold weather.
EEO Statement

This position is governed by the Equal Employment Opportunity laws and policies of the State of California and the City of Los Angeles.

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