Music Hall Supervisor

Job Summary:

Responsible for assisting daily operations and overall business objectives in the Music Hall.

Responsibilities

Monitor the labor cost of the shift, paying close attention to overtime

Accurate accounting close-out of special events

Checking accuracy of labor system at the end of the shift

Maintain appropriate atmosphere (lights, sound level, room temperature, cleanliness, line of sight, table maintenance, room capacity)

Conduct operations with a Guest First mindset

Ensure all recap forms are submitted to accounting

Ensure that Blues Buster is set up for success

Perform opening, ongoing and closing duties

Conduct daily pre-shift in an upbeat and motivational manner

Perform daily liquor pulls for bar staff

Ensure all cash drawers have appropriate change

Log nightly sales and operational issues in Manager Log Book, either manually or online

Conduct safety, cleaning and maintenance walk-through – interior and exterior of building

Check ticket counts with box office before shift begins

Check email and mail box for current information

Update Contact Log at the end of the shift

Familiarize self with event sheets

Facilitate proper inter-departmental communication and organization

Qualifications
Required

(State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent

High school diploma or equivalent

Ability to work late hours

Flexible schedule

3 years supervisory experience in high volume restaurant/music hall environment

Knowledge of Microsoft Office products and Point of Sales system, preferably MICROS

Knowledge of state, federal and local liquor laws and health code regulations

Ability to deal with intoxicated guests in a positive and safety minded manner

Tolerance of all cultures, music and art forms

Skilled in decision making, leadership, guest relations, interpersonal communications, organization, team building, time management, and staff management

Ability to motivate staff, problem solve, lead, delegate, follow up, deal with volatile situations with tact and confidence

Preferred

At least 2 years’ experience with a national restaurant chain

Experience in a live music environment

College diploma in related field

Physical Demands/Working Environment

Working environment is fast-paced, often loud and stressful

Position requires extended periods of prolonged standing and working on your feet

Must be able to lift or move up to 25 lbs using proper lifting techniques

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

EQUAL EMPLOYMENT OPPORTUNITY
Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

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