Program Supervisor

The Program Supervisor is an hourly, first-level management position responsible for overseeing the day-to-day operations of assigned residential and/or community-based programs serving Individuals with intellectual and developmental disabilities (IDD) under Indiana Medicaid Waiver programs. This role ensures services are delivered in accordance with Individualized Support Plans (ISPs), Behavior Support Plans (BSPs), Health Support Plans (HSPs), and FSSA and BDS requirements.The Program Supervisor serves as the primary point of contact for Direct Support Professionals (DSPs), coordinates staffing and coverage, conducts routine site visits, supports compliance and documentation accuracy, and assists with continuity of care to promote health, safety, and person-centered outcomes. This role ensures continuity of care, staff support, regulatory compliance, and service quality, while upholding Lirio’s Mission and Values. Essential Functions & Responsibilities Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.Staff Supervision & First-Level Support Serve as the first point of contact for DSPs regarding scheduling, call-offs, shift coverage, and immediate program concerns

Coordinate and maintain staff schedules to ensure compliance with Indiana Waiver staffing requirements and continuity of services, including but not limited to evenings, weekends, and holidays as needed

Respond to staffing emergencies and assist with or provide shift coverage when necessary to prevent service disruption, including on-call support

Provide coaching, guidance, and performance feedback to DSPs related to service delivery, documentation, and professional conduct to promote quality service delivery

Support new staff onboarding, orientation follow-up, and required training completion in accordance with agency and BDS standards as well as ongoing competency development of DSPsProgram & Individual Oversight Oversee the day-to-day support and supervision of Individuals served to ensure services align with their ISPs, BSPs, HSPs, and person-centered outcomes

Conduct routine house visits and site observations to assess service quality, health and safety, environmental conditions, and staff performance

Ensure implementation of positive behavior supports and adherence to individual rights, dignity, and choice

Ensure person-centered practices are implemented and individual rights are always respected

Communicate with individuals served, families/guardians, case managers, and interdisciplinary team members as appropriateScheduling & Operational Coverage Manage staff schedules, time-off requests, and coverage plans in accordance with company policy and waiver service authorization

Monitor staffing ratios and supervision requirements under Indiana Medicaid Waiver services

Respond to staffing emergencies and implement contingency plans to prevent service disruption

Participate in on-call rotation as assigned and respond to after-hours issues as requiredCompliance, Documentation, & Billing Support Serve as first-level reviewer for documentation related to compliance and billing, including timekeeping, service notes, EVV compliance, and required program records

Ensure documentation supports services billed under Indiana Medicaid Waiver programs and meets BDS, FSSA, and audit standards

Identify documentation errors, omissions, or inconsistencies and follow-up with staff for correction in a timely manner

Assist with preparation for internal reviews, external audits, licensing visits, and case manager monitoringCommunication & Reporting Communicate program needs, staffing concerns, incidents and trends to the Program Manager

Ensure incidents, unusual events, and health and safety concerns are documented and reported according to agency policy and state requirements

Participate in team meetings, trainings, and quality improvement activities as scheduledAdditional Duties Perform additional duties as requested or assigned by management to support program operations, ensure compliance, and meet the needs of Individuals served

Duties may vary based on program needs, staffing levels, or regulatory requirements and may include direct support, administrative tasks, or special projectsCore Competencies Person-centered and trauma-informed leadership

Compliance and attention to detail

Crisis response and problem-solving

Effective communication and teamwork

Flexibility and accountability

Time management and adaptabilitySupervisory ResponsibilitiesThis position has direct reports. Required Education & Experience

High school diploma or GED required

Minimum 1-3 years of experience providing services to individuals with intellectual and developmental disabilities

Knowledge of Indiana Medicaid Waiver services, ISPs, BSPs, HSPs, and BDS/FSSA regulations

Ability to manage schedules and prioritize tasks

Ability to respond to urgent staffing and program needs in a fast-paced environmentPreferred Qualifications & Experience Degree in human services or related field

Prior experience as a Lead DSP, Coordinator, or Supervisor

Experience with electronic health records, scheduling systems, and waiver billing documentation

Familiarity with Indiana licensing, certification and audit processesAdditional Eligibility Requirements Valid driver’s license

Reliable transportation

Current car insurance

Ability to pass a thorough background screening.

Current CPR/First Aid certification, Medication Administration, CPI or the ability to obtain upon hire.

Proof of a negative TB screen
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