UX/UI Designer IV:

Primary Skills: Service Design Expert, Service Blueprinting & Journey Mapping Expert, UX/UI Design Advanced, Systems Thinking Advanced, Research Synthesis & Prototyping Advanced

Duration: 6 Months (Possible Extension or Conversion to FTE)

Contract Type: W2 Only

Location: (#Hybrid) 3 Days Onsite (San Diego or Bay Area, CA preferred; Broader CA candidates considered)

Pay Rate: $65 70/hr on W2 basis

Job Summary
We are seeking a Senior/Staff Service Designer to join our team, supporting high-touch, mid-market service experiences across physical and digital ecosystems. The ideal candidate will lead end-to-end service design initiatives from blueprinting and journey mapping to cross-functional alignment and process optimization ensuring seamless customer onboarding, training, and migration experiences. This role blends design craft, systems thinking, and facilitation to transform service delivery and enhance customer success.

Job Requirements

Lead the scoping, planning, and delivery of large-scale service design projects, ensuring alignment with strategic business goals

Design and iterate on comprehensive service blueprints and customer journey maps that consider both micro and macro perspectives

Identify common patterns and behaviors across services, using this information to create durable and reusable solutions

Employ strategic thinking to define a vision and horizons for projects, connecting tactical execution to broader business objectives

Foster strong cross-functional relationships with the research and design teams and other units such product management and service delivery

Champion the use of service design methodologies, embedding best practices, and adapting new methods for continuous improvement

Contribute to our community of practice, helping junior service designers grow professionally and ensuring high-quality execution across projects

Must-Have Skills

Minimum of 5 years of professional experience in service design, customer research, product design, or a closely related field, or equivalent practical experience.

Bachelor s or higher degree in Design, HCI, or related field, or equivalent practical experience

A compelling portfolio that demonstrates expertise in designing scalable and effective service experiences

Demonstrable experience with design thinking/human-centered design principles and methodologies

Strong ability to lead end-to-end service design processes, including customer research, alignment workshops, and experience mapping

Ability to facilitate workshops and co-creation sessions effectively, tailoring the facilitation style to a variety of audiences and needs

Experience in managing multiple priorities, objectives, and stakeholders, with a proven track record in strategic project delivery

Excellent leadership, communication, and presentation skills, with the ability to clearly articulate service design vision and strategies

Proficiency in design and prototyping tools such as Figma and collaboration tools like Miro, Mural, or Figjam

Comfortable working in a fast-paced, multi-faceted environment, able to keep track of multiple projects, and manage time efficiently

Preferred Qualifications

A solid understanding of the software development lifecycle and project management principles

Experience designing for mid-market or enterprise business and workforce management solutions across multiple products and services

Experience with prompting and using AI capabilities to accelerate aspects of work

#J-18808-Ljbffr