Sr. Customer Solutions Manager, Aerospace and Satellite

Amazon Web Services (AWS) is seeking a Senior Customer Solutions Manager (CSM) to join our Aerospace & Satellite team. As a trusted advisor to senior stakeholders at commercial space, satellite, and aerospace companies, you will shape strategies that influence customer transformation initiatives and drive outcomes across multiple business units through modern cloud solutions.

Key Job Responsibilities

Own & influence complex customer engagements, acting as a trusted advisor to senior stakeholders and decision makers to deliver measurable business outcomes across multiple aerospace and satellite organizations.

Drive strategic execution of customer initiatives, including change management and adoption acceleration, developing cloud adoption roadmaps aligned with customer business milestones.

Accelerate value & transformation by identifying large‑scale modernization, generative AI, agentic AI, and migration opportunities that advance space missions and operational efficiency.

Navigate ambiguity by operating independently in dynamic, complex situations, using high judgment and emerging technologies to make decisions despite incomplete information.

Enable & govern through design of enablement programs, AI readiness assessments, governance frameworks, and executive briefing sessions that prepare customers for responsible AI adoption and cloud transformation.

Advocate & advise as the customer’s trusted strategic advisor, communicating with senior stakeholders and providing actionable customer insights and feedback to inform AWS service improvements.

Build, scale & mentor by developing mechanisms that eliminate non‑differentiated work and enable scalable execution across engagements, fostering team capabilities.

A Day in the Life
Facilitate strategy sessions with customer leadership, align cloud and AI adoption roadmaps with mission objectives, present transformation progress to senior leadership, and drive end‑to‑end execution of strategic initiatives. Develop enablement plans for generative AI adoption and workload migrations, lead executive briefings and workshops, and manage critical go‑live transitions while mentoring team members.

Basic Qualifications

8+ years of leading large‑scale technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.

5+ years of customer‑facing work, engaging with customer executives, technologists, or partners to solve business problems with advanced technologies.

Bachelor’s degree in science, technology, engineering, math, business or equivalent.

Experience leading technical and non‑technical transformation project teams across broad functional teams.

8+ years of enterprise IT experience, either as a vendor, consultant, or with prior experience managing technical programs.

Experience in customer‑facing work, engaging with executives, technologists, or partners to solve business problems with advanced technologies.

Preferred Qualifications

PMP certification, or SCRUM/Agile, SAFe certification.

Experience implementing cloud services, including migrations and modernization projects.

Knowledge of software development lifecycle, including design, development, test, build, deployment processes and timelines.

AWS or other cloud certification.

Experience coordinating between project teams and customers to meet unique customer requirements.

Travel & Security
Required 25%–40% travel dependent on geography and time of year. Must be a U.S. citizen and obtain/maintain an active TS/SCI security clearance.

Salary
USA, CO, Denver – $153,600.00 – $207,800.00 USD annually

USA, VA, Arlington – $153,600.00 – $207,800.00 USD annually

USA, VA, Herndon – $153,600.00 – $207,800.00 USD annually

Benefits
Amazon offers comprehensive benefits, including health insurance, a 401(k) matching program, paid time off, and parental leave.

Equal Opportunity
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

#J-18808-Ljbffr