Account Specialist - Transportation

Overview
TrueNorth is seeking an

Account Specialist

with strong customer service and call-handling experience to join our

Transportation

team in Cedar Rapids, IA. The ideal candidate is a quick learner who is comfortable working in a fast-paced environment, managing high call volume, and navigating multiple systems while servicing transportation clients.

TrueNorth uses our core values of Exceptionalism, Collaboration and Resourcefulness to enthusiastically serve our clients, colleagues and communities. Our ideal candidates are hungry, humble and smart!

About TrueNorth
Our clients face great risk and big opportunities. They seek leadership, integrity and real results. For twenty years, TrueNorth has met our clients\' needs by providing innovative strategies and a personal connection to those we serve. Our integrated platform of risk management, employee benefits and personal financial strategies creates a multifaceted approach to address today\'s ever-changing complexities. Come join our amazing team!

What TrueNorth Offers
TrueNorth offers a lineup of excellent benefits to all full-time employees, including:

Annual Bonus

Medical, Dental, Vision, Life, and Disability Insurance

401(k) with Company Contributions

Responsible Time Off (RTO): Flexible time off with a required minimum to ensure rest and balance, plus 11 paid holidays

Paid Volunteer Time Off and Donation Match Program

Tuition reimbursement and paid certifications, licenses, designations

Employee Assistance Program (EAP) and wellness program with financial incentives

Hybrid Work Schedule

$3,000 Referral Bonus

Essential Job Functions

Answer incoming calls professionally and efficiently, handling an average of 40-60 calls per day to support client service needs

Maintain quality customer service with clients daily by providing consistent, timely and accurate service

Maintain and update client management systems as necessary

Manage requests such as processing applications, making policy changes, etc.

Create and send proof of insurance for clients, lienholders, and other interested parties

Increase industry and job knowledge as measured by attendance at continuing education, attaining, or updating designations, and participation in other agency training offerings

Build and maintain strong, long-lasting relationships with clients, both internal and external

Meet new and renewal or project deadlines as set between you and your Leader

Organize time in advance so all work and projects are completed on time and with appropriate content and organization

Demonstrate the ability to expand knowledge by assuming new responsibilities in the department or working on department projects

Maintain confidentiality of client and company information

Credentials

High School diploma or GED required, two or four-year degree preferred

Experience managing high call volumes or similar workload required

One year of customer service experience is preferred

Experience in the insurance industry is preferred

Experience with Microsoft Office, including Word, Excel, Outlook, and basic PowerPoint functions

Ability to obtain P&C license within 30 days of employment

Skills

Excellent verbal communication and phone skills

Self-motivated individual with a growth mindset who thrives in a fast-paced, changing environment

Strong work ethic and commitment to professionalism and confidentiality

Collaborative team player

Willingness to learn new skills and new industries

Ability to multitask

Strong organizational and time management skills

Strong attention to detail and accuracy

Ability to work well independently

Why TrueNorth?
We are a company focused on developing our people and growing the business. We offer a competitive benefit package, wellbeing programs and incentives, and a positive work culture.

TrueNorth is honored to be recognized by the Corridor Business Journal as one of the Coolest Places to Work!

TrueNorth makes all employment-related decisions on the basis of qualifications, merit, and business need, and does not discriminate against any applicant on the basis of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any other category protected local, state or federal laws.

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