Account Manager, Commercial Lines

JOB OVERVIEW
Provide front line support for onboarding, data collection, renewals, certificates tracking, and day‑to‑day member servicing for Real Estate clients in Property and Casualty insurance programs.

RESPONSIBILITIES

Support Account Executives as needed

Analyze policy data

Coordinate member onboarding tasks, data intake, and documentation

Maintain service trackers, contact lists, and knowledge bases

Surface member issues promptly and follow through to resolution

REQUIREMENTS

2+ years of Commercial Insurance Agency experience preferred

Active P&C license or willingness to obtain one when hired

Experience with Sagitta or other Agency Management System and Image Right preferred

Proficient in Microsoft Office programs

Ability to work effectively in a team environment as well as independently

Project a professional image in action and appearance

Strong interpersonal skills to handle sensitive and confidential situations

High level of accountability and flexibility

Ability to work in a fast‑paced environment

COMPENSATION
The national average salary for this role is $80,000 – $100,000 in base pay, exclusive of bonuses or benefits. Base pay offered will be determined based on experience, skills, training, certifications, and education, while also considering internal equity and market data.

WHY EPIC
EPIC has over 60 offices and 4,000 employees nationwide and is growing rapidly. We offer:

Generous Paid Time Off: Managed PTO for salaried/exempt employees, 22 PTO days for hourly
on‑exempt employees, 12 company‑observed paid holidays, 4 early‑close days

Generous leave options: Paid parental leave, pregnancy disability and bonding leave, organ donor/bone marrow donor leave

Employee referral bonus program of $1,500 per hired referral

Employee recognition programs for demonstrating EPIC’s values, plus additional awards and programs (and trips!)

Employee Resource Groups: Women’s Coalition, EPIC Veterans Group

Unique benefits: Pet insurance, identity theft & fraud protection coverage, legal planning, family planning, menopause & midlife support

Additional benefits: 401(k) matching, medical, dental, vision insurance, wellness & employee assistance programs

50/50 Work Culture: collaboration, teamwork, inclusive environment with both production and service roles

Charitable efforts: Donation Connection, Employee Assistance Fund, People First Foundation

Top 10 property/casualty agencies per Insurance Journal

EEO STATEMENTS
EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered helps us to deliver the best outcome to our clients.

Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

As set forth in EPIC Brokers’ Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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