Sales Coordinator (Richmond)

Sales Coordinator

Make a positive impact as a multi‑tasker, supporting the Fairmont Vancouver Airport Sales team with confidential administrative duties.
Responsibilities

Sales Activity – Consistently offer professional service to clients and internal colleagues via phone and email; qualify inquiries; direct to appropriate sales personnel; respond to inquiries when sales personnel absent; conduct on‑site inspections; maintain positive relationships with guests, vendors, colleagues and the global sales network; maintain knowledge of hotel services; oversee communication to local accounts; support the hotel’s social media and promotional materials.
Sales Administration – Assist with maintenance of account and contact details within Opera Sales & Catering; prepare proposals, contracts, client letters, expense forms, cheque requests and invoices; process confirmed contracts and update billing details; prepare and distribute reports such as Daily Event List, Deposit Trace List, Watson Labour Report, Group Cutoff Report; coordinate site inspection notices; assist with reservations for group VIPs and sales managers; maintain current sales literature; coordinate distribution of information to departments; prepare month‑end reports; provide clerical duties; attend meetings and take minutes; coordinate amenity distribution; serve on hotel committee as required.
Qualifications

Previous hotel experience preferred.
Business and/or hotel post‑secondary diploma preferred.
Microsoft Office suite literacy required.
Experience with Opera Sales & Catering and Opera Property Manager or Opera Cloud preferred.
Ability to assume key operator responsibilities for office technology.
Past sales experience internal or external is an asset.
Adherence to Fairmont appearance and grooming guidelines.
Excellent interpersonal and communication skills.
Ability to prioritize work in a multi‑interest environment.
Ability to handle complex, confidential information with discretion.
Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion: We are an inclusive company and aim to attract, recruit and promote diverse talent.

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