Customer Planner Specialist

Job Description

Ready to bring a little fun to forecasting? As a Customer Planner Specialist on our US Market Operations team, you'll team up with some of our biggest retail partners to build smart, data-driven plans that keep LEGO bricks flowing to fans everywhere. It's a great spot to grow your skills, collaborate across teams, and see your work make a real difference!
Core Responsibilities

Executes internal Collaborative Customer Planning (CCP) process with assigned retailers and associated KAMs
Uses advanced analytics and statistical modeling to develop and maintain accurate joint consumer sales, shipment, and inventory plans for assigned retailers
Leads CCP alignment with KAM, who will then engage with the buyer and/or planner on recommended updates to the plan, communicates rationale behind proposed changes, validates customer input and feedback, and negotiates alignment on plan (with support from the Customer Planner)
Facilitates alignment on assumptions between CCPs and the LEGO Group’s US Demand Plan.
Uses customer-level insights to influence push volume target-setting for US Market
Manages plans to push volume targets with support from the Key Account Manager.
Ensures push volume is accurately planned in the CCP. This responsibility includes developing clear and accurate assumptions on topline volumes and ship timing for new product launches, trade promotions, and peak season inventory builds.
Brings topline planning perspective to weekly forecast collaboration meetings with Inventory Managers and Demand Planning Managers
Drives operational improvement with assigned retailers.
Identifies and drives operational improvements that support joint in-stock, fill rate, and excess inventory management objectives.
Partners with KAM team to ensure operational support for commercial innovation.
Partners closely with Key Account Manager to ensure planning goals are aligned to our strategic goals with assigned retailers
Play your part in our team succeeding
US Market Operations is responsible for short-term forecasting and operational execution of the LEGO Group’s US business.
We are a customer-focused organization – the team that collaborates with internal functions and external customers to deliver BU priorities and customer goals.
Qualifications

Functional experience in key account management, demand planning, customer planning, or data analytics
Ability to generate actionable insights from data using data analysis tools like Power BI, and Microsoft Excel
Excellent written and verbal communication skills
Ability to communicate insights and supporting data to influence strategy
Strong understanding of retail math (cost of goods sold, initial mark up, gross margin $, gross margin %, etc.)
Independent problem solving and decision making skills
Can effectively navigate ambiguity to deliver results
Demonstrated ability to proactively interpret data, identify trends and challenge the status quo
Bachelor’s degree or equivalent working experience in a business-related field preferred
Compensation

The salary for this position has a range of $68,330.00 - $102,494.00 based on anticipated responsibilities, market benchmarks, and organizational constraints. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law. The comprehensive remuneration details, inclusive of benefits, will be communicated upon finalisation of the employment offer.
Benefits

Family Care Leave – We offer enhanced paid leave options for those important times.
Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based.
Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
Workplace – This 3 day in the office hybrid working model will exemplify our People Promise by embracing the different life situations of our colleagues. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
Employment Opportunity Statement

We strive to create a diverse, dynamic, and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.

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