Sportsbook Manager (Grand Sierra)

Job Summary
William Hill Sportsbook has an opening for a Sports Book Manager to run its operations. Reporting to the Area Manager, you will be responsible for effectively managing the operations of our sports book and fostering a high-performing, welcoming environment that is focused on customer service and compliance.

Responsibilities

Effectively manage the day-to-day activities and business levels of the sports book: hiring, scheduling, training, and mentoring staff, and fostering an environment focused on high performance, compliance, and excellent customer service

Act as an ambassador for the property to help promote sports wagering via our kiosks and mobile platforms

Interact daily with senior leadership of our casino partner to serve as a brand ambassador to both sports book and casino patrons alike

Manage all aspects of our sports betting equipment

Demonstrate leadership and ensure operational effectiveness which will yield a successful operation

Generate opportunities to maximize handle, profitability, and promotion of the Brand

Ensure all customers (whether regular or infrequent) are made to feel welcome by all team members, always

Ensure betting control guidelines are adhered to within the sports book

Foster an environment focused on customer service and compliance

Develop skills and knowledge of the sports book team

Plan and execute an effective staffing model, keeping in line with an approved budget

Direct and motivate the relevant stakeholders during planning, execution, and opening

Establish and maintain effective and professional working relationships with internal and external contacts

Promote a positive image for the company within the industry and community

Additional duties as assigned

Qualifications

2+ years of management experience in a retail environment, preferably in a sports book

Must be able to work independently with minimal supervision

Must be confident in one's ability to assess situations and make informed decisions

Good interpersonal communication skills

Ability to manage relationships

Strong problem-solving skills

Ability to manage a diverse range of activities and effectively prioritize responsibilities

Successfully pass all onboarding requirements necessary for this job (drug screen, background, etc.)

Additional Requirements

Must be able to stand for extended periods of time

Must be able to lift, pull or push 25 lbs.

Must be able write for extended periods of time

Must be able to twist, bend or reach with no significant boundaries

This position may be exposed to a smoke-filled environment

The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individual's religious beliefs or practices.

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

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