Program Scheduler

Job Summary

Locations: 1801 West Sample Road, Deerfield Beach, FL, 33064, US

Job Schedule: Full time

Job Shift: Day

Job Description
All duties and responsibilities are to be performed in accordance with VITAS Healthcare Corporation’s policies, procedures, guidelines, contractual commitments and governmental regulations.

Key Responsibilities

Process new referrals using the most suitable method that best fits the needs of the referral source and in alignment with pending management and intake processes.

Offers and/or confirms a same‑day appointment or the appointment time that is as close as possible based on the request of the patient and/or referral source to ensure a timely admission.

Participates in morning check‑in meetings and activities as assigned, to review staffing/scheduling needs for the day.

Collaborate with the Director of Admissions to ensure adequate, available resources are present in the admission scheduling tool throughout the week.

Provides a concierge level of customer service in every interaction.

Makes use of the Cisco Phone System – must be logged in and “on ready” throughout the shift, taking inbound calls whenever necessary.

Maintains strong, professional communication and collaboration with Program Admissions, Care Connection Center Intake, and Sales teams for timely dispatching of all Admission visit resources.

Ensures calls (audio/video) are recorded, monitored, and reviewed for training, quality and performance feedback and recognition purposes.

Supports the Admissions team to exceed program goals.

Establishes a rapport and maintains an effective relationship with all internal and external customers.

Enters accurate information to support data integrity in computer applications.

Responds accurately to all questions received regarding services provided.

Escalates matters to the Director of Admissions or Admissions clinical staff when assistance or clarification is needed.

Participates in ongoing training and development based on the changing healthcare environment.

Notifies Admissions/Sales Staff of all scheduled appointments per standards.

Utilizes scheduling tools to effectively facilitate the scheduling/updating of appointments.

Performs related duties as required. This position description does not state or imply that these are the only duties; employees may be assigned other job‑related duties by their supervisor or management.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Experience – Required

Two or more years of related experience in medical terminology and/or an administrative, business office, or call center environment.

Ability to attain goals in a fast‑paced, dynamic environment.

Exercising considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external callers.

Superior ability to effectively communicate at all levels of customer interaction, both verbally and in writing, to provide a concierge level of service.

Working knowledge of computers, internet access, and the ability to navigate automated systems and a variety of software packages, typing a minimum of 45 wpm.

Prior experience collaborating with functional leaders to drive action plans.

Highly organized and able to manage multiple responsibilities and assignments simultaneously.

Modeling positive behaviors that support integrity, valuing diversity, innovation, building relationships, customer focus, and teamwork.

Ability to communicate tactfully with department heads, managers, coworkers, and vendors to resolve problems and negotiate resolutions.

Education – Required

Completion of high school or basic education equivalency.

Education – Preferred

Bilingual in Spanish/English.

Medical or business office education or training desired.

Certification & Licensure

None.

Reasonable Accommodations
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Special Instructions to Candidates

EOE/AA M/F/D/V.

About Us
VITAS® Healthcare is the nation’s leading provider of end‑of‑life care, and has the resources and expertise to support your personal and professional growth. As a member of the VITAS team, you’ll find fulfillment working for a people‑focused organization dedicated to making a difference in the lives of others. You will be more than just an employee: You will be counted on as an expert in your field, and as a valued team member whose efforts are respected and vital to our hospice mission.

All VITAS employees commit to fulfilling their duties and responsibilities with the highest regard for professionalism, collaboration, and teamwork, and an eye focused constantly on growth and improvement. We serve with commitment and compassion, and position ourselves for the future by embracing, innovating, and leading change. If you are that person, make your voice heard—find your purpose at VITAS today.

Benefits

Competitive compensation

Health, dental, vision, life and disability insurance

Pre‑tax healthcare and dependent‑care flexible spending accounts

Life insurance

401(k) plan with numerous investment options and generous company match

Cancer and/or critical illness benefit

Tuition Reimbursement

Paid Time Off

Employee Assistance Program

Legal Insurance

Roadside Assistance

Affinity Program

Many of our positions offer the opportunity to work day or night shifts, weekdays or weekends.

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