Events & Promotions Associate O/C

Bally's Corporation is a global casino-entertainment company with a growing omni‑channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first‑class sports betting platform, and Bally Casino, a growing iCasino platform.

Role
Assist Special Events & Promotions Manager with facilitating the operations of in-house events & promotions which include giveaways, gift pickups, and player events. The associate also assists entertainment as ushers when needed and the Motorcoach department.

Responsibilities

Facilitate events & promotions through distributing gifts, Xtra Credit, and promotional merchandise.

Assist in event setup: setting up event space, organizing merchandise and decorations, and filling out customer forms.

Occasional cash handling: receive cash handling instructions and abide by property cash handling policies and procedures.

Assist patrons in requests for assistance, services, and information in a courteous, respectful manner. Provide superior guest service to all guests.

Educate customers on upcoming promotions and events. Maintain knowledge of property information, including memorabilia.

Prepare and facilitate decorations for special events, parties, property holidays and any other requests by other departments.

Uphold the Mission Statement – “We create authentic experiences that rock.”

Usher – scan tickets as guests enter and exit the theater and notify the Box Office Manager if an error occurs.

Prohibit guests from entering with outside beverages.

Assist guests in locating proper seat and section in the venue.

Motorcoach – prepare group package incentives, including communication, bus payment, coupons, club cards, and group tracking.

Reconcile group activities and any payments due to coordinator upon check‑out.

Promote outstanding guest relations.

Market Motorcoach packages to tour operators and bus companies through telemarketing, trade‑show leads, and tourism referrals.

Create player accounts from group manifest.

Greets buses on arrival, welcoming, explaining Encore Players cards, casino promotions, and assist players with all inquiries.

Represent Hard Rock Biloxi in a positive manner with guests, co‑workers, managers, and vendors.

Live by the Hard Rock Values.

Qualifications

High School diploma or GED.

Basic computer skills and knowledge of casino computer systems and Microsoft applications.

Mississippi Gaming Commission work permit required.

Excellent organizational skills.

Very detail‑oriented.

Professional and positive image.

High energy level.

Excellent interpersonal skills.

Ability to deal with people in a sensitive, tactful and professional manner.

Clear and effective communication with all Hard Rockers and guests.

Understanding and promulgation of written memos, instructions, regulations.

Excellent telephone skills.

Can lift at least 25 pounds.

Can stand for 4 or more hours.

Prompt and able to work in a fast‑paced environment.

Training
All employees are required to complete mandatory compliance training within thirty (30) days of hire date, then annually thereafter. Training marked with an asterisk below must be completed prior to reporting to their respective work area. The following courses are required for this position:

Active Shooter Awareness Training

Cybersecurity Awareness for the Workplace

General Employee Safety Training

Hazard Communication

Responsible Gaming Awareness Training

Title 31 Introduction Overview*

Title 31 SAR Incident Reporting Awareness Training*

Sexual Harassment Awareness for Frontline

Title 26 & Form 8300 for Non‑Casino Departments*

Working Conditions
Physical Demands How Often Environmental Conditions How Often
Standing C Extreme Cold R
Walking F Extreme Heat R
Sitting F Temperature Changes R
Lifting C Wet R
Carrying C Humid R
Pushing F Noise C
Pulling F Vibration R
Climbing F Hazards O
Balancing R Atmospheric Conditions R
Stooping C Cigarette Smoke C
Kneeling C
Crouching R
Crawling R
Reaching C
Handling C
Grasping F
Feeling C
Talking C
Hearing C
Repetitive Motions C
Eye/Hand/Foot Coordination O

C=Constantly (5-8 hours per shift), F=Frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=Rarely (does not exist as regular part of job)

Please check the physical strength of the job from the categories listed below.

little physical effort

light work

medium work

heavy work

very heavy work

What's in it for you

Competitive Salary with annual performance reviews

Comprehensive health coverage plan that includes medical, dental, and vision

401(K)/ Company Match

Access Perks and child‑care discounts

Let Bally's Bet on You – We can't wait to meet you!

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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