Account Manager

Job Details Location: Phoenix, AZ 85040
Position Type: Full Time
Salary Range: $60,000.00 - $75,000.00
Shift: Day Shift
Duties Provide support to the sales team and clients while keeping the project moving efficiently through production.
Clarify project questions with sales and/or client when the project is submitted and throughout production.
Receive artwork/files, compare job specs to the quote and note any changes.
Communicate proof and project updates to the client.
Open jobs in the ERP system, Pace, completing all details: due date, approved schedule, all production notes, sample and delivery info, vendor deliveries, mailing instructions, press okays, mock‑up requests.
Prepare the project for production by completing internal job bags and billing sleeves.
Follow all FSC procedures on all FSC‑required projects.
Review all proofs received from prepress before sending to sales and/or to client and prepare change orders for edits after proof reviews.
Upon final approval, finalize the proofs for production, ensuring all instructions are clear, concise, and accurate.
Monitor the project during production.
Work with all departments throughout Prisma including prepress, press, bindery, grand format, digital, dokshop production, fulfillment, mailing, dokshop admin, pick/pack and shipping.
Submit estimate requests.
Work in a team‑oriented environment, including helping other account managers as needed.
Qualifications Must perform each essential duty with accuracy and close attention to detail.
Must be available 8‑10 hours a day for emergencies that require phone instructions or mandatory off‑hour work.
Must be computer literate and capable of using Excel, Word, email, and quickly learning our programs: Pace, Process Shipper, dokshop, SLIM and ACT.
3‑9 years of work experience in a fast‑paced, detailed environment (preferred).
High school diploma or equivalent required; a college degree is preferred.
Professional business written and verbal skills required, both client‑facing and internal.
Must communicate accurate, complete, and concise job information effectively to production.
Must possess basic math skills used daily.
Performance Measurements Maintain a good attendance record.
Be self‑motivated and work independently.
Perform all assigned duties in a timely manner.
Demonstrate good problem‑solving skills.
Interpret information quickly and react to time‑sensitive situations.
Organize projects at the start of production for success.
Cooperate and willingly help others accomplish their objectives.

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