Technical Writer

Technical Writer

Our client, a government agency in the education sector, is seeking a Technical Writer to join their team. As a Technical Writer, you will be part of the Documentation Support team supporting the development and maintenance of user-facing documentation, training materials, and communication efforts related to the WISE applications. The ideal candidate will demonstrate excellent written and verbal communication skills, independence in managing tasks, and a strong understanding of customer experience integration, aligning successfully within the organization.
Location: Madison, WI
What's the Job?

Understand, create, and maintain comprehensive documentation and training materials for WISE applications and related customer service initiatives.
Communicate complex technical information clearly and effectively to diverse audiences.
Collaborate with technical teams to gather information and ensure accuracy of documentation.
Process and document end-to-end customer experience integration and dependencies.
Support the dissemination of information through various channels, including knowledge base articles and webpage content.
What's Needed?

1-3 years of experience in technical writing or related fields.
Strong written and verbal communication skills, including external communications.
Ability to work independently and manage multiple documentation projects.
Knowledge of WISEdata Ed-Fi Integration and WISE applications.
Experience with documentation preparation and maintenance, training materials, and knowledge base articles.
Nice to Have Skills:

Understanding of application programming interface (API) technologies.
Knowledge of data warehousing and reporting processes.
Experience with Drupal webpage content management.
Experience writing knowledge base articles.