Strategist, Agent Development

About the Role
As a member of our Agent Strategist function at Sierra, you will partner with Agent Product Managers and Agent Engineers to scope, build, and ship AI agents that handle thousands of customer conversations a day. You’ll play a central role in agent development, combining product strategy, conversational design, and customer insight to bring high‑quality agents to life.

Responsibilities

Be a trusted advisor to our customers and drive their AI strategies.

Build, design, and refine conversational AI agents, gaining direct exposure to how these products are developed and improved.

Drive execution and delivery of multiple complex, high‑visibility agent development projects.

Coordinate across technical and non‑technical stakeholders through the full agent development lifecycle process.

Ensure clear communication across all stakeholders while developing strong relationships.

Contribute data‑driven, strategic insights to customers and internal team decisions.

Qualifications

Outstanding communication skills: excellent verbal and written communication to convey complex technical information to non‑technical stakeholders.

Technical expertise: strong understanding of software development, product management and engineering principles.

Problem‑solving and analytical skills: strong analytical and critical thinking to identify risks, develop mitigation strategies, and handle unexpected challenges.

Leadership and team management: proven ability to manage multiple projects simultaneously, leading and inspiring teams.

Foundational expertise:

Degree in Computer Science, Engineering, Mathematics, or related technical field, or equivalent practical experience.

MBA or comparable experience at the intersection of technology and operations is a strong plus.

Benefits

Flexible (unlimited) paid time off

Medical, dental, and vision benefits for you and your family

Life insurance and disability benefits

Retirement plan depending on country of employment

Parental leave

Fertility and family building benefits through Carrot

Lunch, snacks, and coffee

Discretionary benefit stipend

Free alphorn lessons

Benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans.

Eligible full‑time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.

Equal Employment Opportunity
We are an equal opportunity employer. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

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