Digital Strategy Management

About this role
The Digital Strategy Manager position sits within Carrier’s Digital Growth & Strategy team and will support the full end-to-end Digital strategic planning cycle, from long-term visioning and operational alignment to goals cascade and metrics tracking. This position will report into the Senior Digital Strategist.

Key Responsibilities

Partner with stakeholders to cultivate team and department strategic goals that align with broader Carrier strategy.

Translate strategic goals into operational priorities with tactical metrics and milestones to benchmark progress.

Monitor KPIs and milestones against strategic goals to provide actionable insights, opportunities for improvement, and best practice sharing.

Build, maintain, and optimize user-friendly dashboarding tools to provide transparency into performance against goals.

Manage measurement and reporting out of tactical and strategic KPIs related to delivery, platform adoption and business value to Digital leadership team.

Create high-touch Digital programming and presentations for Digital and Executive Leadership Team based on key strategic priorities and investments.

Perform qualitative and quantitative research and data analysis to inform strategic development.

Monitor and manage project budgets across various programs. Support management of overall department budget and lead ad-hoc financial analyses.

Establish strategic and operational practices, templates, and tools to drive operational excellence.

Basic Qualifications

Bachelor’s Degree

5+ years of program management/project management or strategy & operations experience

Preferred Qualifications

MBA preferred

5-7 years of professional work experience in management consulting, tech, or high-growth start-up preferred

Digitally savvy with interest in cutting-edge digital trends

Ability to bridge business needs and technical capabilities

Excellent program management skills to partner cross-functionally

Excellent communication and presentation skills, including ability to engage with team members at all levels of the organization

Previous experience analyzing client needs, setting and managing expectations, and influencing decisions

Exceptional project management skills on complex and evolving work

Ability to develop and translate strategic goals into actionable programs that balance the evolving priorities of the organization

Detail-oriented with an ability to think big picture

Outcome-driven with focus on partnership and execution

Strong strategic and creative problem-solving skills

Teamplayer with a positive, collaborative work ethic

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