Community Manager Creative · New York, NYC ·

Who are Coolr?
We’re an independent social media agency and team of creatives, social experts, content publishers and change makers. Completely wired into popular culture, our work connects brands with their audiences at scale.

With clients such as Burger King, Lidl, and Harvest Snaps (to name drop a few) our aim is to be the biggest social agency in the world. The agency is growing at a rapid rate, but we’re only just getting started… In 2026, we have ambitious plans to truly become the stand‑out social agency in the US, the UK, and beyond.

About the role
We are looking for a passionate and creative Community Manager to engage with trending content on social media, focusing on TikTok and Instagram. You will ensure the brand is present in relevant conversations beyond their own channels, with a strong focus on culture and trending topics.

The job
Key areas of responsibility for this role:

Proactive Engagement

Actively comment on trending content across social platforms, with a strong focus on TikTok

Conduct daily searches for brand‑related content and keywords to spot engagement opportunities, including active campaigns

Monitor and engage with user‑generated content (UGC) and influencer posts

Reshare relevant TikTok content to amplify reach and community involvement

Adjust keyword searches in line with ongoing marketing campaigns or brand sponsorships

Reactive Engagement

Take part in daily content sweeps to identify and flag real‑time moments for brand engagement

Work closely with the social creative team to reshare approved UGC on Instagram Stories

Jump on viral trends and conversations to keep the brand culturally relevant and top‑of‑mind

Social Listening

Monitor social channels for potential issues, including negative sentiment or emerging risks

Flag and escalate any concerning comments or content to the appropriate internal teams promptly

What we are looking for
While we appreciate that you’re not just your CV, these are some of the skills and experiences that would set you up for success in this role:

A genuine passion for social media, with a deep understanding of TikTok and Instagram trends, culture, and tone of voice

Proven experience in community management, ideally within a fast‑paced agency environment

Strong copywriting and storytelling skills, with the ability to craft engaging, real‑time copy that resonates with diverse audiences

Confident communicator with excellent attention to detail and a flair for writing with personality

Comfortable juggling multiple client voices and adapting tone accordingly across platforms

A Coolr Offer

Competitive salary reflective of your experience and aligned with our internal salary bands ( $80,000 to $95,000 , based on experience and level)

Flexible hybrid working; 3 days in office and 2 from home

Enjoy 20 days of paid time off plus all U.S. Federal Holidays

Birthday day off – an extra day to celebrate your big day

Wellbeing day off – one additional day off plus a $50 voucher to support your wellbeing

Private healthcare cover, tech scheme and more

Coolr weekly socials – we get together every week to connect as a team

Coolr Culture
We are one team. Regardless of what you work on at the agency, we will help and support each other on everything. The goal is to turn our clients into rock stars by creating groundbreaking, award‑winning and impactful campaigns for them. The team culture is to push out of our comfort zones to strive for excellence while allowing everyone to embrace their true selves and tap into their potential.

Coolr DE&I
Our approach to DE&I at Coolr is simple: create a safe and inclusive environment for people to be authentically themselves. By embracing this culture, it gives space to people to be more creative, innovative and successful which will drive us in our mission of becoming the world’s best social media agency. Whilst we are proud of our current position and the work we do to support a thriving and diverse workplace, we always know we can do more to not only create change here at Coolr but in our industry as a whole.

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