SR Manager Digital Enablement

Position Purpose
The Senior Manager – Digital Enablement serves as the strategic leader within Store Operations, for automation strategy and delivery of scalable, low-code
o-code AI enabled solutions that eliminate manual work, accelerate business processes, and drive measurable productivity gains across cross-functional teams. This role sets the strategic vision, operating model, and roadmap for building, scaling and governing a portfolio of digital solutions, leveraging platforms such as Microsoft PowerApps, Power Automate, and emerging low code / AI-enabled technologies. The Senior Manager leads a team responsible for identifying, building, and deploying solutions through close partnership with Store Operations teams, IT, Security and other cross-functional stakeholders, ensuring alignment to business priorities and delivering rapid, practical outcomes.

In addition to driving solution delivery, this role establishes governance, performance measurement, and change practices that ensure solutions are scalable, secure, and sustainable. Operating at the intersection of strategy and execution, the Senior Manager enables a more efficient, agile and digitally empowered Store Operations environment.

Key Responsibilities

30% Low Code / No Code Solution Delivery - Lead and oversee execution of the design, build, and deployment of automation solutions across store operations using PowerApps, Power Automate, and other approved low code, AI enabled platforms. Ensure consistent delivery of automation solutions focused on redundant, repeatable, and manual Store Operations processes. Partner with IT, Security, Legal, and enterprise teams to remove barriers, resolve escalations, and maintain delivery momentum. Guide extension of automation solutions to Store, Field, and District stakeholders to enable proactive operational insights. Own and measure adoption, stabilization, and realized business value across the automation portfolio.

25% Store Operations Automation Strategy & Portfolio Management - Establish and own the Store Operations digital enablement strategy and roadmap, aligned to business priorities, capacity, and long-term productivity goals. Identify and prioritize high-impact and scalable opportunities that eliminate manual work and improve operational productivity. Align automation initiatives with Store Operations priorities and broader enterprise goals. Establish a consistent framework for success measures and business value (i.e. time savings, error reduction, cycle time improvement, associate experience) for automation intake, prioritization, and investment decisions.

15% Governance, Platform Ownership & Risk Management - Establish and own governance standards for Store Operations automation efforts, including standards for security, documentation, scalability, and change control. Establish and enforce guardrails on solution designs and delivery approaches to prevent duplication, technical debt, or unmanaged risk. Ensure automation solutions remain functional, compliant, and relevant through ongoing monitoring, lifecycle management, and regular platform health reviews.

10% Continuous Improvement & Innovation - Drive continuous improvement across the automation portfolio by leveraging performance data, adoption metrics, and user feedback. Stay current on advancements in low code, no code and AI enabled automation technologies and assess applicability to Store Operations at scale. Proactively recommend new capabilities, platform enhancements, or operating model improvements that increase efficiency, impact, or speed to value.

10% Enablement, Capability Building & Change Leadership - Lead development of automation capability across Store Operations through training, coaching, standards, and shared practices. Develop enterprise documentation, playbooks, and best practices to accelerate adoption and consistency across store operations. Ensure responsible citizen development by defining roles, guardrails, quality expectations, and escalation paths are followed.

10% People Leadership & Team Development - Lead, coach, and develop a team of managers and/or analysts responsible for Store Operations automation delivery and enablement. Set performance expectations, provide coaching, and ensure accountability for delivery quality and outcomes. Develop leadership capability within the automation team to support scale and sustainability. Foster a culture of accountability, innovation, continuous improvement, and strong partnership with Store Operations.

Direct Manager / Direct Reports

This Position typically reports to Director – Store Operations

This Position has 4 direct reports.

Travel Requirements

No travel required.

Physical Requirements

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Bachelor’s degree or equivalent experience in Business, Operations, Technology, Analytics, or a related field

7+ years of experience in process improvement, automation, operations, or technology enablement

Demonstrated experience leading teams and delivering enterprise-scale automation or productivity solutions

Strong hands‑on and strategic experience with Microsoft Power Apps and Power Automate

Preferred Qualifications

Working knowledge of Microsoft Office Suite

Working knowledge of Tableau

Working knowledge of low code
o code suite of systems (e.g. CoPilot, Gemini, NotebookLM,)

Working knowledge of CoPilot citizen AI platforms (e.g. Power Apps – canvas and model driven, Power Automate – cloud flows, desktop flows / RPA, Power BI, Microsoft Dataverse, Power Pages)

Proficient in of presentation software (e.g., Microsoft PowerPoint)

Proficient with data mining software (e.g., IBM Cognos Business Intelligence, Hadoop)

Demonstrated ability to collaborate and work effectively with cross-functional teams

Ability to draw accurate conclusions from financial documentation

Demonstrated project management skills

Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences

Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers

Excellent written and verbal communication skills

Experience supporting Store Operations, Field Operations, or large scale retail environments

Experience establishing and leading cross-functional teams within governance models

Familiarity with AI enabled workflow tools or automation platforms beyond the Microsoft ecosystem

Experience leading change management and adoption for new digital capabilities

Minimum Education

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education

No additional education

Minimum Years of Work Experience

7

Preferred Years of Work Experience

No additional years of experience

Minimum Leadership Experience

5+ years of previous leadership experience

Preferred Leadership Experience

No additional years of previous leadership experience

Certifications

None

Competencies

Action Oriented

Business Insights

Directs Work

Drives Vision and Purpose

Manages Ambiguity

Ensures Accountability

Manages Complexity

Plans and Aligns

Situational Adaptability

Communicates Effectively

Develops Talent

Manages Conflict

Organizational Savvy

Strategic Mindset

Automation Strategy & Leadership: Ability to set vision, prioritize investment, and deliver enterprise automation outcomes

Low Code / No Code Expertise: Deep understanding of PowerApps, Power Automate, and related automation platforms

Process Discovery & Value Realization: Expert at identifying high value automation opportunities and measuring impact

Governance & Risk Management: Balances speed and innovation with security, scalability, and sustainability

Cross Functional Influence: Effectively aligns senior leaders across Operations, IT, Security, and support teams

People Leadership: Develops high performing teams and builds future capability

Continuous Improvement Mindset: Uses data and feedback to drive ongoing optimization

Action Oriented: Translates strategy into execution with accountability for results

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