Customer Experience Guide - Seasonal

Role

Customer Experience Guide – Seasonal Team: Retail Location: Upper West Side, NY | Store Scope: Customer Service In-Person, CF2 | Reports To: Retail Store General Manager | Pay Range: $28.25 – $30.25 per hour | Seasonal positions: employees work on an intermittent or as needed basis, not over 19 hours per week or more than 76 hours per month.
Contract Window

This Seasonal role is a 6 month contract.
Benefits

Seasonal employees are not eligible for any Company-sponsored benefits unless otherwise required by law. Seasonals are eligible for sick leave benefits and in store discounts.
About the Role

As a Customer Experience Guide - Seasonal, you are an important part of our customers’ experience in our retail stores. You will support our core teams through peak seasons, sales, and when otherwise needed to help the core team maintain our customers’ experience. Customer Experience Guides are the embodiment of the brand for our customers. You will contribute to Patagonia’s daily front‑line retail store and customer experience activities, focusing on sales, customer service, and stocking and staging products on the retail floor. You will engage in day‑to‑day activities that keep customers satisfied, learn about our products, share your passion for the community, and share your efforts to protect the local environment. All employees are encouraged and empowered to solve problems creatively and put the customers’ needs at the center of everything we do.
What You’ll Do

Use the company’s purpose and core values as guides for decision making, and act as a brand advocate inside and outside of the store.
Deliver best‑in‑class service by centering the customer in everything we do and utilizing selling sense skills to connect our communities to a life outdoors.
Support your community, partner with core team members, and get customers and colleagues involved in our mission of saving our home planet.
Have a basic understanding of our products and core sports and commit to learning about our products to serve customers effectively.
Answer phones, work events, support front and back of house operations, inventory flow, and in‑store repairs while communicating with leadership and customer service.
Process shipments, support physical inventory, restock the sales floor, assist with sale prep/breakdown, product transfers and donations.
Maintain visual store standards by folding, hanging, buffing, steaming, dressing mannequins, stocking the floor, etc.
Practice security measures that prevent theft, understand how to handle safety situations, report and resolve concerns quickly, and maintain a clean and organized store.
Create a work environment that is supportive, positive, respectful, and free from harassment.
Who You Are

Environmental activist passionate about protecting the local environment.
Knowledgeable about environmental and social issues, and inspires community and coworkers.
Customer service oriented, building relationships and going beyond treating customers with kindness and creativity.
Innovator in new ways to engage and support our community.
Operates in just and equitable ways, proactively creating a culture of belonging for all backgrounds, identities, and experiences.
Values and demonstrates quality, producing work of value, complete, and timely while striving for excellence.
Acts with integrity and is action oriented, self‑driven, and gets things done efficiently.
Lifelong learner and teacher, open to change and seeks solutions to optimize operations and customer experience.
Experience You Bring

Customer Service/Focused: Proven customer service and/or sales skills, previous retail or related customer service experience preferred; interest in or eagerness to learn about our products and services.
Problem Solving: Helpful and courteous approach to solving problems.
Communication: Effective communication with team members and leadership, able to participate in constructive feedback.
Adaptability / Ambiguity: Adaptable to changing situations and priorities, can pivot on the fly.
Organization Skills: Proven organizational skills and attention to detail.
Prioritization: Able to assign orders to and complete tasks based on urgency and importance outlined by leadership.
Time Management: Ability to show up ready to work on time, meet deadlines, and communicate issues cross‑functionally.
Self‑Motivation and Teamwork: Self‑motivated, thrives in a team‑oriented environment.
Technical Learning: Basic math, computer skills, accuracy with money handling and register use preferred.
Physical Requirements

Stand and walk for extended periods with working shifts up to 8 hours per day. Continually reach overhead, bend, squat, kneel, and carry products necessary for customer service, inventory stocking, events, and store merchandising. Walk up and down a staircase carrying boxes, products, and other necessary items. Perform store cleaning standards such as sweeping, vacuuming, emptying trash, etc. Safely lift up to 55 pounds. Comfortable climbing ladders.
Schedule

Stores are open seven days a week. The Upper West Side store's business hours are Monday‑Saturday 10am‑7pm and Sunday 10am‑6pm. Hiring needs are for under 19 hours with open availability Friday‑Monday. Shifts may begin and end up to two hours before or after business hours. Team members must be flexible to business needs. Schedules can vary week‑to‑week, but we support a healthy work‑life balance.
Employee Conduct

Every employee contributes to a positive work environment through cooperative and professional interactions with coworkers, customers, and vendors. We clarify, educate, and hold ourselves accountable for embedding justice and antiracism throughout our work and culture.
Equal Employment Opportunity

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.

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