Senior Relationship Manager, Vice President

Senior Relationship Manager, Vice President
Location: Kuala Lumpur, Malaysia
Job Type: On‑Site/Resident
Posted: Jun. 29, 2026

Job Overview
We’re seeking a high‑caliber professional to join our team as Senior Relationship Manager, Vice President (Internal Job Title: Client Mgr Lead Analyst – C13) based in Kuala Lumpur, Malaysia. The Client Manager is a client‑facing banker responsible for seamless execution on onboarding and implementation, service coordination and credit management. The role acts as a central point of contact for clients and internal partners, ensuring operational efficiency and effective relationship support.

Responsibilities

1. Relationship & Origination Support

Maintain professional and strategic relationships with key client representatives and decision-makers.

Understand client drivers and support Subsidiary Account Managers, Regional Account Managers (RAMs) and Parent Account Managers (PAMs), as applicable, in origination activities.

Mentor junior Client Managers in understanding client needs and identifying business opportunities.

Execute key strategic business campaigns, including comprehensive account planning, wallet sizing, and corridor or product initiatives.

Originate and execute client transactions on covered clients, managing day‑to‑day client interactions, deal structuring, financial analysis and coordination with internal partners to deliver mandates.

2. Credit Management

Oversee and manage credit requests in close coordination with various internal teams, providing input and ensuring timely resolution.

Provide timely oversight and guidance on credit risk mitigation, monitor credit lines and escalating exceptions.

3. Onboarding & Implementation

Manage the end‑to‑end client onboarding experience for clients, from initiating CRM requests to post‑implementation follow‑up.

Identify best practices for client documentation and facilitate comprehensive client training programs to ensure a seamless and efficient transition for clients.

4. Service Coordination

Act as a primary escalation point and trusted advisor for strategic clients, expertly managing and resolving client issues.

Facilitate operational efficiency and client satisfaction by optimizing day‑to‑day operational flows, analyzing client feedback and identifying proactive solutions.

5. KYC Ownership

Oversee and ensure the integrity of KYC processes for a portfolio of clients.

Take responsibility for completing, maintaining and reviewing accurate client profiles, and mentor junior team members on KYC best practices and regulatory requirements.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

Min 10 years of experience.

Technical Skills:

Advanced product knowledge and a comprehensive understanding of operational processes and in‑depth knowledge of KYC/AML regulatory requirements.

Organizational Skills:

Excellent organizational and time‑management skills with the ability to manage multiple priorities and stakeholders simultaneously.

Problem‑Solving:

Demonstrated ability to resolve complex, multi‑faced client issues, manage high‑stakes escalations and drive process improvements through strategic solutions.

Interpersonal Skills:

Strong communication and interpersonal skills, with a strong commitment to delivering a high level of client service and the ability to develop and maintain robust, executive‑level client relationships and influence key stakeholders.

Attention to Detail:

Meticulous accuracy and unwavering attention to detail in all aspects of work, critical for managing high‑value client portfolios.

Education

Bachelor’s/University degree; Master’s degree preferred.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, access our Accessibility at Citi resources. View Citi’s EEO Policy Statement and the Know Your Rights poster.

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