Communications Operator - Capital Hilton

Job Identification:

213364

Job Category:

Guest Services, Operations, and Front Office

Job Schedule:

Full time

Salary

$31.42/USD/Hourly

Equal Opportunity Employer

EOE, including disability/vets

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a

Communications Operator , you’re not just handling incoming telephone calls – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

Provide exceptional phone support: Bring an upbeat and friendly attitude to all guest calls, responding promptly and professionally to inquiries and requests

Maintain relevant knowledge: Stay up to date on hotel services, amenities, and operations

Support emergency response: Relay accurate, detailed information to appropriate teams during emergency situations

Leverage communication tools: Use PBX system, computer applications, and other technology to support daily operations

What It Takes to Make the Stay
A passion for spreading the light and warmth of

Hospitality . Acting with

Integrity

and always doing the right thing. Inspiring others through

Leadership . A belief that

Teamwork

drives the best outcomes. A sense of

Ownership

and accountability. And a focus on the

Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We'll Help You Thrive
At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including:

Incredible travel perks

– Enjoy 110 nights of deeply discounted travel, with room rates as low as $40
ight at our world-class hotels through our Go Hilton travel program

Own a piece of Hilton

– Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future

Paid parental leave

– Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

Personalized caregiving support

– Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones

Crisis concierge

– In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

Mental health resources

– Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in‑class Employee Assistance Program (EAP)

Generous paid time off (PTO)

– Recharge, relax, and take time for what matters most

Health & welfare benefits

– From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered

Financial security for your future

– Our retirement plans make it easier to save for what’s next

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

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