Overview
Location: Durham, NC or Philadelphia, PA
The Head of Internal Communications & Engagement leads the strategy to ensure employees understand, connect to, and are inspired to deliver US business and patient priorities. This role serves as a trusted advisor on internal communications to the US CGA leadership team and the US President, communicating strategy, change, performance and milestone moments to help shape the employee experience. Reporting to the VP, US Product, Pipeline and Patient Communications, this role partners across business units, leadership teams, Global Communications and Government Affairs to execute high-impact engagement strategies driving employee ambition and momentum to deliver US business priorities and GSK's patient-driven purpose and culture.
Key Responsibilities
- Set and lead internal communications strategy
- Own and evolve the US internal communications and engagement strategy aligned to business priorities and enterprise narrative
- Ensure a clear, consistent US story across business units, functions, and channels
- Act as an integrator across US CGA, Global/US Internal Teams, site-based teams, culture councils and HR
- Partner with leadership to shape the narrative
- Serve as a day-to-day communications partner to the US President, working closely with the VP, US Product, Pipeline and Patient Communications
- Create opportunities to increase leadership voice and messaging during key moments—on social, at events, during milestone moments, throughout transformation
- Develop modern, high-impact executive communications that build understanding, create clarity, give confidence, and increase connection
- Lead through change and transformation
- Define and deliver communications strategies for enterprise change, including transformation, restructuring, and business-critical initiatives
- Ensure clarity, transparency, and consistency in how change is communicated across the organization – while always providing context
- Partner with US Comms and Government Affairs to translate policy, advocacy, and external developments into clear, relevant messaging for employees
- Ensure alignment between external positioning and internal understanding, particularly on high-impact or sensitive topics or issues as well as company narrative
- Drive engagement and culture
- Lead employee engagement strategy, including listening, insights, and action planning
- Partner with HR and business leaders to strengthen culture through integrated communication and engagement approaches
- Use data and feedback to continuously improve messaging, channels, and leader effectiveness
- Modernize channels, content, and delivery
- Lead evolution of internal communication channels and platforms to increase reach and engagement
- Drive modern content strategy—including multimedia storytelling and executive visibility
- Leverage digital and AI-enabled tools to improve impact, speed, and efficiency
- Enable strong execution across the business
- Drive alignment across US business unit communications, ensuring consistency and clarity
- Build strong partnerships across therapeutic areas and teams to connect strategy to business impact
Why you?
Basic Qualifications
- Bachelor’s degree
- 10+ years of communications experience
- 3+ years of recent experience in change management, issues management, media relations and understanding of investor relations (including disclosure processes) and/or brand marketing
- 3+ years of recent experience leading people (direct line leadership)
- 3+ years of recent experience working in a global and/or cross functional team
- Technology-forward mindset, with experience adopting or embedding digital platforms, or AI-enabled tools to enable greater reach and impact
Preferred Qualifications
- Master's Degree
- Experience in vaccines, pharma, corporate healthcare, public health and/or federal government preferred
- Experience developing and empowering highly performing individuals and teams
- Deep understanding of US external health care environment and stakeholder landscape, including regulatory processes for specialty assets and access/reimbursement
- Proven track record of excellence in communications
- Knowledge of FDA, CDC / ACIP regulatory processes
- Experience working with advocacy organizations
- Excellent judgement and integrity
- Strong business and commercial acumen including product launches and line extensions
- Strategic thinker with excellence in tactical execution
- Ability to demonstrate enterprise leadership thinking (global to local)
- Strong analytical and proactive problem-solving skills with external goal orientation
- Excellent verbal and written skills with strong commercial knowledge
- Agility and decision-making skills using evidence and judgement
- Management of individual and team performance
- Ability to manage issues and crisis, including scenario planning and activation of communications strategies
- Ability to manage multiple projects and brand priorities simultaneously
- Excellent organizational and project management experience to ensure timely delivery
- Experience with budget and agency management
- Ability to collaborate across matrix teams to keep stakeholders informed
Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees.
Why GSK?
Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases to impact health at scale. Our culture emphasizes being ambitious for patients, accountable for impact and doing the right thing. We offer an environment where people can thrive.
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