Reliability Technician I

Wilcox + Flegel is looking for a Reliability Services Technician I to join our dedicated team! Each day will bring new challenges with a variety of tasks as you support the team and provide exceptional service to our customers. You’ll have the opportunity to develop and grow professionally in a role focused in lubricant equipment and technical skills.
Curious to learn more about our team? Check out our Guardian Reliability Services website!
This position requires frequent work‑related travel to customer sites.
Benefits Medical, Dental, Vision, RX, Optional FSA
Optional Medical Waive Bonus
Company paid Life Insurance, Short Term & Long Term Disability, and AD&D
401(k) with generous company match
Paid Vacation Time, 120 hours per year
7 Paid Holidays
Working Holiday Pay
Paid Volunteer Hours
Employee Fuel Discount Account
Wellness Program Incentives
Recognition & Reward Program
Team Member Referral Bonus
Boot Reimbursement
Company Mission To create lasting partnerships with our customers, our employees, and the communities we serve.
Vision We make distribution effortless.
Core Values Positively Impacting Others – Create positive energy using empathy and kindness.
Adapt to Change – Embrace, encourage and excel in a changing environment.
Team Environment – Create synergy with common purpose and commitment.
Honest Communication – Communicate to build trust and mutual respect.
Safe and Strong Work Ethic – Consistently producing high quality work in a safe manner.
Essential Position Functions and Responsibilities Conduct on‑site customer visits.
Replace filters and breathers at customer sites.
Ensure lubricants are compatible with the machine, process fluids in work environment and perform common lubrication tasks.
Troubleshoot, failure analysis, and problem solve lubrication‑related equipment failures.
Control contamination, collect and dispose of used/waste oil.
Order, receive, distribute, and store parts; conduct regular inventory counts.
Collect, label, and ship oil samples and communicate with the oil analysis laboratory.
Manage supplies with verbal and written reports (CRM) on customer needs, problems, interests, competitive activities, and potential for new products and services.
Review and interpret engineering specifications, schematics, and blueprints to determine work procedures.
Perform lube and fuel filtration as needed.
Work alongside Reliability Technician III to perform advanced installations, repairs, and inspections, such as installing auto lube equipment and filtration units, building and dismantling pipe flanges, gaskets, and hoses, and inspecting equipment, filters, and lubricants to recommend preventative maintenance.
Continuously collaborate and learn from fellow Reliability team members to develop skills in installation, fabrication, preventative maintenance, and troubleshooting of equipment and systems.
Provide customer support by answering inquiries, troubleshooting issues, and following up to ensure timely resolution and satisfaction.
Perform other duties as assigned.
Some overnight travel is required.
Overall Essential Performance and Behavioral Expectations Consistently act in accordance with and model Core Values.
Perform all duties in a safe manner at all times.
Perform consistent quality work within deadlines with or without direct supervision.
Interact professionally with other Wilcox + Flegel Team Members, customers, and suppliers.
Work effectively individually and as a team contributor on all assignments.
Work under pressure and manage stress as needed.
Be accountable for behavior and achieving or exceeding results.
Work independently while communicating and coordinating work efforts with other Wilcox + Flegel Team Members and organizations.
Meet required attendance and punctuality standards.
Bring your best each day in the performance of responsibilities and duties.
Cooperatively and effectively perform other duties as may be assigned.
Critical Core Competencies and Skills Demonstrated aptitude for problem solving; determine solutions for customers.
Results oriented and accountable.
Strong mechanical aptitude.
Knowledge or interest in lubrication science and applications.
Agile, flexible, and resilient.
Works independently with minimal supervision.
Ability to resolve customer issues and concerns independently when appropriate.
High level of organization and follow-through and ability to build successful long‑term strategic relationships.
Strong collaboration skills and team player; seeks mutually beneficial wins for the customer and the company.
Demonstrated excellent customer service with external and internal customers.
Excellent interpersonal skills as well as verbal and written communication skills.
Must be highly organized.
Able to assess competing demands and determine the appropriate direction.
Proven ability to learn quickly and adapt to changing environments.
Safety Sensitive Position This position has been designated as a Safety Sensitive Position. This position is subject to pre‑employment drug testing, as well as random, reasonable‑suspicion, and post‑accident drug and alcohol testing. The results of this testing will be a condition of employment.
Minimum Education and Experience High school diploma or equivalent.
1 year of working with heavy or industrial equipment and/or lube‑related products.
Preferred Education and Experience Background in petroleum or relevant industry.
Experience in industrial maintenance.
Licenses, Certifications and/or Registrations MLA, MLT preferred (or able to obtain within 6 months of hire).
Unencumbered driver’s license and current auto insurance.
Equipment and Software Requirements Customer Relationship Management (CRM).
CMMS (Computerized Maintenance Management System) preferred.
Familiarity with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Proficiency using virtual collaboration software (Zoom, Microsoft Teams, Monday Board).
Position Location/Working Conditions/Equipment Office Environment
Warehouse
Equipment Shop
Customer Locations
Exposure to chemicals
High noise environment
Dust, dirt, grease, or other disagreeable elements
Exposure to moving machinery
Outdoors
Physical Requirements Typically standing or walking
Typically driving company vehicle
Typically bending, crouching, stooping
Repetitive wrist, hand, or finger movement
Using tools requiring high dexterity
Occasional lifting (40 lbs.)
Equipment Simple hand tools
Fuel and/or lube related equipment
Heavy equipment (forklift, etc.)
Vehicle

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