Retail Customer Experience Lead

Summary: Directly supports the store manager, making sure the store runs efficiently and

follows all laws and policies. While also helping to maximize sales and maintain asset

control.

Responsibilities:

Provide excellent customer service leadership to all customers.
Acknowledge/Greet all customers that come into the store.
Ensure that all company policies are being followed.
Promote and maintains a clean and organized store appearance inside and out.
Efficiently process both cash and card transactions with integrity.
Ensure all merchandising and marketing programs are implemented properly. Including

maintaining plan-o-gram integrity and appropriate sign placement.

Ensure foodservice products are fresh and appealing by rotating products appropriately

and removing out-of-date products.

Monitor store activities to ensure that transactions are taking place in the proper manner
Respond quickly to all emergencies for the safety and security of customers and

employees and notifying the appropriate individuals.

Requirements:

Retail experience / Customer Service Experience Required
Able to occasionally lift 50 pounds.
Able to frequently lift objects up to 10 pounds.
Able to stand for an entire shift.
Ability to periodically handle routine physical task such as climbing, squatting, kneeling,

pushing, and/or pulling.

Comfortable working in intermittent temperatures for short periods of time. e.g., in the

store, outside, and in the cooler.

Available to work carious shifts and days of the week as required by the retail

environment, including weekends, evenings, and busy periods/holidays.

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