Content Writer - Conversational AI Customer Experience

A client/employer of Insight Global is seeking a Content Writer to support a Conversational AI Customer Experience team focused on creating engaging, customer-facing AI interactions. This role is ideal for someone with a strong background in content creation, copywriting, marketing, or content strategy who has experience contributing to conversational AI projects. The designer will develop conversation flows, craft messaging, and ensure a consistent voice and tone across AI-powered customer experiences.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Required Skills & Experience
- Experience working on conversational AI, chatbot, virtual assistant, or similar conversational projects.
- Background in content strategy, copywriting, marketing, communications, journalism, or a related field.
- Strong writing skills with demonstrated ability to create content in a consistent voice and tone.
- Experience building conversational flows, workflows, or customer journey content.
- Proficiency with Claude and experience leveraging AI tools for content development.
- Ability to collaborate effectively with cross-functional teams.
- Portfolio showcasing conversational content, workflows, and delivered solutions.

Nice to Have Skills & Experience
- Experience with Figma for reviewing and visualizing conversational experiences.
- Experience using Canva or similar tools to communicate concepts and review conversation flows.
- Understanding of UX and conversational design principles.
- Experience supporting customer-facing AI and digital experience initiatives.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.