Operation Manager

DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world’s 3rd largest supplier of global solutions within transport and logistics. The company adds value to customers’ entire supply chain by transporting, storing, packaging, re‑packaging, processing and clearing all types of goods. DSV operates in more than 80 countries with a focus on delivering local, reliable service.

Location : USA – Fort Worth, Silver Creek Rd

Division : Solutions

Job Posting Title : Operation Manager

Time Type : Full Time

Position Summary : Under the direction of the General Manager, the Operations Manager is responsible for day‑to‑day site operations, including supervision of warehousing, receiving and shipping of product in a manner consistent with company service and cost objectives. The role includes planning inbound and outbound volume, customer communications, space utilization and equipment management. People‑management responsibilities include hiring, training, labor planning, performance appraisals and issue resolution.

Essential Duties and Responsibilities

Develop systems and procedures for safe and profitable operations, equipment and product management.

Manage operations to meet productivity and service goals and comply with client SLAs.

Lead continuous‑improvement initiatives and cost‑savings measures.

Meet client KPI requirements and comply with quality system standards.

Implement fair and motivating supervision practices and discipline team members when necessary.

Collaborate with Human Resources to create hiring, training and development programs.

Leverage team strengths to deliver results efficiently.

Keep senior management and client representatives informed of critical operational issues.

Plan daily work schedules based on work orders, arrival notices and customer instructions, and assign duties appropriately.

Assess volume demands to reorganize warehouse space and adjust supplies, equipment or staffing as needed.

Ensure effective training delivery and adherence to SOPs.

Support leadership in evaluating new‑hire performance and cultural fit.

Maintain high team motivation and focus on customer satisfaction.

Provide growth and development opportunities for team members.

Adhere to Standard Operating Procedures.

Conduct routine staff meetings to review daily and weekly activities.

Management Information Systems

Ensure all team members are trained in required information systems, including WMS.

Oversee procurement of computer software and hardware in line with corporate IT policies.

Stay informed about hardware and software changes and maintain proficiency in client systems.

Customer Management

Maintain high‑level customer service standards across all functions.

Provide operational and administrative support to client accounts.

Respond to customer requests promptly and coordinate supplier/customer site visits.

Attend or lead meetings with key customers to discuss operational issues.

Promote positive client relationships through excellent service.

Budgeting and Financials

Support development of the annual operating budget.

Manage controls to ensure service levels and performance goals meet cost, revenue and profit targets.

Assist with pricing and budgeting activities to comply with contract guidelines.

Equipment and Facilities

Maintain sanitation, security, housekeeping, safety and equipment standards, including material handling equipment.

Ensure team members are trained on all MHE.

Recommend new technologies when applicable.

Safety

Achieve injury frequency and safety metrics through proactive safety culture.

Audit warehouse compliance with safety, security and quality principles.

Ensure all statutory health and safety requirements are met.

Other Duties

Work overtime as business demands, whether mandatory or voluntary.

Perform other duties as assigned.

Supervisory Responsibilities

Manage warehouse operations supervisors and support staff.

Compensation : Expected base pay range is $110,000.00 – $115,000.00 Annual. Actual compensation will be based on relevant experience, skills, education, certifications and geographic location, in accordance with applicable laws and company policy.

Benefits : Information about DSV’s benefits offerings, including eligibility, coverage options and plan details, is available through the DSV Benefits Showcase. Benefits may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, you will be contacted directly by the appropriate human resources contact person if selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

#J-18808-Ljbffr