Account Manager

What we’re looking for
Group SJR is currently seeking an Account Manager to support the Client Services team in meeting their objectives and delivering the highest quality client experience. Account Managers are executional strategists, equal parts client counselor, content manager, project manager, problem solver and operations manager. They are the day‑to‑day client contact, run account operations and deliver programs that address clients’ specific business challenges on time and on budget.

Responsibilities

Run day‑to‑day client operations, including all communication and account administration:

Act as the key client contact on matters ranging from approach, strategy, timing, deliverables, issues, budgets, and new opportunities with support from the client lead.

Write timely emails, pick up the phone, proactively schedule in‑person meetings, assist with presentations, send reports and agendas, etc.

Manage project timelines and communicate deadlines and deliverables, working up and down within the team to ensure expectations are met.

Demonstrate strategic thinking by keeping abreast of the client’s business, industry, audience and competitive environment to build a comprehensive understanding of the inputs that affect their business; keep the internal team apprised of new developments.

Demonstrate problem‑solving skills when dealing with client requests and issues; escalates as necessary and creates transparency around the health of the relationship.

Lead presentations with clients, whether on concepts, a content strategy, a budget, etc.

Support the SJR client lead with invoicing and payment collection, draft MSAs and ensure compliance with SOWs; maintain revenue forecasts, budgeting, vendor set‑up and budget management and reconciliation.

Establish good relationships and communications across the agency and with partners.

Creative + Editorial

Organize and run creative ideation and brainstorming sessions, including:

Develop concepts that address client briefs.

Write up creative ideas for client presentations, ensuring they are positioned effectively and are clear, feasible and budgeted.

Translate client‑approved ideas into briefs for editorial and creative teams that are clear and concise and keep the business objective top of mind.

Provide the editorial team with detailed research on content topics to enable quick and accurate development of content concepts; ensure insights are reflected in final content.

Provide feedback and input on projects throughout the entirety of the process.

Support in‑house teams, closely monitoring the work of creative, production and analytics to deliver on time and on brief:

Pre‑production support: from research to briefs, administration, client communications and expectation setting, vendor management, etc.

On‑location support; work closely with creative teams to ensure on‑location production is run efficiently and to client expectations.

Growth + Business Development

Identify opportunities within existing client relationships to unlock organic growth and maximize profitability of current SOWs.

Help identify potential new clients and work with the client lead to develop strategies to convert them.

Establish and maintain relationships with colleagues at partner agencies to help SJR become front of mind for new opportunities.

Participate in pitch development and presentations (as needed).

Qualifications

Minimum 3 years of account management experience, preferably in an agency setting.

Meticulous, organized, technical and creative at the same time, comfortable managing multiple streams of work and client feedback.

Proven ability to approach the business with confidence to know when to listen and when to be heard, and to develop points of view and know when to communicate them effectively.

Strong time‑management and project coordination skills to support clients and ensure delivery of high‑quality work on tight deadlines.

Able to review and deliver written materials that are error‑free, grammatically correct and on time.

An understanding of editorial strategy and experience implementing it across a variety of platforms and channels.

Demonstrated ability to listen effectively, document proceedings accurately, drive and support ongoing dialogue.

Commitment to continuous improvement with a demonstrated drive to respond to feedback through an iterative review process.

An inquisitive mind, always looking to expand your understanding of the current business environment.

Flexible, adaptable, and responsive when quick turnarounds are required.

Capability to work collaboratively with an interdisciplinary team.

Experience using collaborative team communication and project management applications (e.g., Monday.com and Microsoft Teams).

Advanced use of Microsoft Office applications.

Bonus Points

Experience in a journalistic or publishing environment, bringing a strong understanding of storytelling and content creation.

A passion for staying up‑to‑date on the latest trends in content marketing, digital strategy, and technology.

Why Join Group SJR?

Be part of a pioneering team: work alongside some of the brightest minds in content strategy and communications.

Shape the future of content: help leading organizations tell their stories in a way that resonates with their audiences and drives results.

Make a real impact: see your strategic vision come to life and contribute to the success of our clients.

Grow your career: we’re committed to providing our employees with opportunities for professional development and advancement.

Enjoy a collaborative and supportive culture: we value teamwork, creativity, and innovation.

We believe in constructive posts and encourage you to apply if you are a strategic thinker with a passion for content and a desire to make a real impact.

The base salary range for this position at the time of this posting is $45,000—$90,000 USD. Individual compensation varies based on job‑related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package; visit WPP Benefits for more details.

SJR is dedicated to employment equity and welcomes diversity in the workplace. We also welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates to take part in all aspects of the recruitment process.

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