Moderation Strategy Operation Lead, E-Commerce - USDS

About the Team
The USDS Moderation team is a specialized organization within the TikTok USDS Joint Venture. Our mission is to build a safe, trustworthy, and compliant e‑commerce ecosystem specifically for the US market. We operate at the critical intersection of advanced AI/LLM technology and stringent data security protocols. The Moderation Strategy Operation team ensures that our operation and moderation systems are not only high‑performing but also fully aligned with USDS‑specific security requirements and regulatory standards.

About the Role
The Moderation Strategy Operation Lead is the primary driver of our daily human moderation engine and a high‑impact leadership role responsible for the operational excellence of manual review workflows. The role owns the “Golden Triangle” of operational health: quality, efficiency, and cost, and serves as the connective tissue bridging internal policy/product teams and external vendor partners.

Responsibilities

Oversee model strategy operations to enhance moderation efficiency and model accuracy.

Harness the capabilities of advanced language models (LLM, business model, and fusion model) to improve overall moderation, using large models to identify potential risk factors swiftly and accurately.

Implement large language models for autonomous handling of routine audit tasks, reducing the need for manual intervention.

Streamline decision‑making processes by leveraging different models, especially for intricate tasks.

Foster collaboration between domain experts and large language models, combining expert judgment to continually enhance model performance and accuracy.

Drive innovation in the moderation field by staying abreast of emerging AI and moderation technologies.

Utilize data‑driven insights to make informed decisions and improvements in moderation strategies.

Qualifications
Minimum Qualifications

5+ years in Moderation, Trust & Safety, or Risk Operations, with at least 3 years of experience leading teams in a high‑growth tech environment. Backgrounds in Strategy Ops, Product Management, or Business Analysis are also encouraged.

Proven track record of managing mid‑to‑large scale operational or technical teams through organizational change.

Strong understanding of AI/ML concepts, specifically how Large Language Models are applied to content classification and risk detection.

Proficiency in SQL and data‑driven decision‑making; ability to perform root‑cause analysis on model “misses.”

Exceptional ability to translate complex AI strategies into actionable insights for non‑technical stakeholders and USDS leadership.

Preferred Qualifications

Compliance expertise: experience working within a highly regulated environment (e.g., USDS, Government, Finance, or highly audited tech sectors).

E‑commerce domain knowledge: deep knowledge of US e‑commerce marketplace dynamics, seller fraud, and consumer protection.

Automation specialist: track record of driving efficiency gains through the implementation of automated workflows or LLM agents.

Strategic agility: demonstrated ability to navigate ambiguity and build operational mechanisms from scratch in a fast‑paced environment.

Job Benefits
Compensation: $139,650 – $256,500 annually (base salary). Base pay is part of a total package that may include discretionary bonuses, incentives, and restricted stock units. Benefits include day‑one access to medical, dental, and vision insurance; a 401(k) savings plan with company match; paid parental leave; short‑term and long‑term disability coverage; life insurance; and wellbeing benefits. Employees receive 10 paid holidays per year, 10 paid sick days per year, and 17 days of paid personal time (prorated upon hire).

Equal Opportunity Employer
Our organization is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. We celebrate diversity and aim to create an environment reflecting the communities we serve.

Fair Chance Employment
Qualified applicants with arrest or conviction records will be considered in accordance with all federal, state, and local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Criminal history may be a direct factor affecting job duties, including client interaction, confidentiality handling, and judgment.

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