Revenue Production Supervisor

Summary
The position manages and coordinates the collections enforcement team for the Division of Revenue and is responsible for assigning work, assisting with judgments and garnishments, answering ACD lines, and providing guidance to staff on the topic of state law, policies, and procedures. This position supervises a team of 6-10 Fiscal Associates, addresses taxpayer concerns, and corrects account discrepancies. Knowledge of and experience with collections, judgments, garnishments, and state law are valuable skills for this role.

Essential Functions

Plans, assigns, reviews, and evaluates the work of subordinate staff.

Reviews and evaluates the operation of image based processing systems.

Trains staff in the application of tax law and regulations.

Develops and implements training programs.

Conducts more difficult examination of tax documents and records to determine if sufficient data was provided. Resolves errors and takes action needed to complete processing.

Determines tax liabilities; computes amount of tax; authorizes refunds.

Maintains contact with taxpayers and their representatives to resolve errors.

Drafts new and revises existing policies, procedures, and work rules.

Works with system programmers in the design and maintenance of the processing system. Performs testing and suggests revisions in system design.

Job Requirements

Six months experience in tax liability determination which includes analyzing and evaluating tax records in order to determine tax liability in accordance with federal or Delaware tax laws, rules, and regulations.

Six months experience in staff training.

Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.

Knowledge of staff supervision acquired through coursework, academic training, training provided through an employer, or performing as a lead worker overseeing the work of others; or supervising staff which may include planning, assigning, reviewing, and evaluating the work of others; or supervising through subordinate supervisors a group of professional, technical, and clerical employees.

Conditions of Hire
Applicants must be legally authorized to work in the United States.

Applicants must complete a satisfactory criminal background check, reference checks, confirmation of compliance with federal and state tax laws, and any other required condition of employment.

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

Benefits

Health and Well Being – Health Benefits, Dental Insurance, Vision Insurance

Just In Case – Disability Insurance, Group Universal Life Insurance

Your Future – Retirement Benefits, Deferred Compensation

Professional Growth – Training and Development Programs

Work Life Balance – Paid Leave, Paid Holidays, Paid Parental Leave, Alternative Work Schedules

More Benefits – Flexible Spending, Pre-Tax Commuter Benefits, Accident and Critical Illness Insurance

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.

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