Remote Principal Product Manager Agentic AI Systems

Location:

US (Remote / Bay Area preferred)

Experience:

5–6 years of Product Management experience

Reports to:

Head of Product / Director of Product
About Level AI :

Level AI is an AI-native customer experience intelligence platform helping enterprises deploy

agentic AI systems

that reason, act, and improve across high-volume customer interactions. Our products power real-world contact center workflows and deliver measurable business outcomes at scale.
Role Overview :

We’re looking for a

Principal Product Manager

to help build and scale

agentic AI systems

at Level AI. In this role, you will work closely with Engineering, Applied AI/ML, Design, and customer-facing teams to ship production-ready agentic capabilities and make them successful in real customer environments.This role emphasizes

execution, customer impact, and production rigor

, with opportunities to grow into broader platform ownership over time.
What You’ll Do:

Define and execute product initiatives for

agentic AI systems

, with a focus on measurable customer and business outcomesOwn significant parts of the

agentic system lifecycle

, including orchestration, decisioning, evaluation, and iterationContribute to building a

repeatable framework

for launching, evaluating, and improving agentic capabilities across customersHelp define how agentic systems are

measured and improved in production

, balancing autonomy with safety and reliabilityPartner closely with

Engineering, Applied AI/ML, Design, and Solutions

teams to ship production-ready systemsWork directly with customers to understand workflows, requirements, and success criteriaDrive

customer-informed prioritization

by staying close to live deployments and real usage patternsSupport best practices for

agent evaluation, iteration, and safe rollout

Represent the product in customer conversations, demos, and feedback sessions
What We’re Looking For:

Required -

- 5–6 years of Product Management experience, preferably with

AI-driven or platform products

- Experience shipping and iterating on

production software systems

- Exposure to

LLMs, agentic systems, or AI-powered workflows

(hands-on or via close partnership)

- Strong customer-facing skills and comfort working with

enterprise customers

- Ability to translate ambiguous problems into clear product requirements

- Excellent collaboration and communication skills
Nice to Have:

- Experience with

conversational systems, automation, or real-time decisioning

- Familiarity with AI evaluation concepts, human-in-the-loop systems, or feedback loops

- Experience working in

enterprise SaaS or B2B platforms

Technical background or strong comfort working with engineering and ML teams
Why This Role at Level AI

- Work on

real production agentic AI systems

, not experimentsHigh exposure to customers, data, and real-world outcomes

- Opportunity to grow into broader

platform or Principal-level ownership

- Meaningful impact on how enterprises adopt and trust AI
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.