Field Service Representative - KSEA

Overview

Adacel Technical Services, Inc. (ATS) provides a complete set of on-site training services for aerospace and defense markets. Services include instructional delivery, simulation operation and maintenance, instructional system design, and training support. Please read on to learn more about the Field Service Representative (FRS) career opportunity at ATS.
Essential Duties and Responsibilities
Troubleshoot and maintain Air Traffic Control (ATC) Simulator hardware

Fault isolate/replace displays/monitors, and computer printers, etc. as necessary

Troubleshoot, isolate, and resolve software problems

Perform step-by-step procedures for acquiring and installing software upgrades and patches

Evaluate local conditions and make proper decisions in conjunction with the Adacel Support Center

Load operating systems and applications as required

Update existing software and site data as required

Perform start-up and shut-down procedures

Train personnel on ATC Simulator maintenance and operation

Operate ATC Simulator for training as requested

Complete documentation and brief personnel and management on simulator maintenance issues, performance, and utilization as requested

Develop and maintain site simulator utilization reports reflecting frequency and type of training done

Act as a Pseudo Pilot when needed (the Pseudo Pilot simulates aircraft movement and engages/communicates with a controller as a pilot)

Determine step-by-step procedures for building scenarios

Incorporate the training objectives into the development of the training

Create scenarios as requested with minimal assistance

As requested, train personnel to create and maintain scenarios

Qualifications and Required
Knowledge of computer hardware and operating system software similar to, or more complex than the ATC Simulation Systems (Tower and Radar)

Minimum of four (4) years of FAA or US Military operational ATC experience, or a minimum of four (4) years of combined FAA and US Military operational ATC experience, or a degree in Air Traffic Control or Air Traffic Management from the Air Traffic – Collegiate Training Initiative (AT-CTI). List of approved AT-CTI colleges and universities can be found at: https://www.faa.gov/jobs/students/schools/

Proactive, self-motivated individual

Ability to accomplish tasks with minimal supervision

Good organizational skills and the ability to prioritize multiple tasks

High attention to detail

Excellent communication skills

As a member of the Adacel team and the training team at your location, this position should work well with others and be proficient at conflict resolution

Skills/Abilities/Certifications
As required for Remote Pilot Operations

Other
Clearance Level: Must be able to obtain a Public Trust clearance

Travel: Less than 20%

Physical Requirements
Must be able to use simple hand tools

Occasional lifting up to 50 lbs. without restriction

Repetitive wrist, hand, and finger movement

Adacel Technical Services, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. This job description reflects management’s assignment of essential duties and responsibilities. It does not restrict the duties and responsibilities that may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties and responsibilities. If this job has a travel requirement, note that the frequency of travel may increase at any time due to adjustments in Adacel’s business needs. The Company reserves the right to modify the work schedule policy at its sole discretion, in accordance with operational requirements and business needs.

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