Event Technician, Audio Visual (Part Time Casual) - Minneapolis Marriott Northwe

Position Overview
A Technician is responsible for the set up and operation of basic/small‑scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.

Key Job Responsibilities
Equipment Operation

Execute flawless event support through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Customer Service

Strive to exceed the expectations and needs of internal and external customers.

Maintain a positive relationship with all clients through effective communication.

Meet with guests on site to ensure their needs are met and the equipment setup is working properly.

Monitor events and check on customers throughout the day.

Understand and foster the hotel/client relationship.

Technical Ability

Understand the technical aspects of the job and demonstrate basic operational ability to troubleshoot and problem‑solve equipment and software issues.

Handle equipment challenges and changes in a timely and professional manner.

Systems Knowledge

Understand company processes, follow procedures, and complete systems entry and paperwork accurately.

Use the equipment sheets to determine the equipment scheduled for set up and for strike. Interact with other staff and outside vendors for equipment.

Increase revenue by utilizing floor up‑selling techniques.

Work with clients to finalize invoices.

Complete order entries in Navigator as needed.

Job Qualifications

High School Diploma required. Associate’s degree preferred.

External applicants must complete all training and certifications required for this position within 60 days of start date. (See the career path at jobs.encoreglobal.com/en/career-paths for technical requirements.)

Internal applicants must complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position and for the position they are applying to.

1 year of customer service or hospitality experience preferred.

1 year of audio‑visual experience or equivalent in an educational environment preferred.

A valid driver’s license required for team members that may operate company vehicles.

Additional DOT requirements may need to be met if applicable.

Must be able to lift 50 lbs.

Competencies
Deliver World Class Service

Hospitality

Ownership

Do The Right Thing

Instills Trust

Safety Conscious

Drive Results

Action Oriented

See The Big Picture

Tech Savvy

Value People

Communicates Effectively

Physical Requirements

Sitting: 2‑3 Hours

Standing: 4‑5 Hours

Walking: 4‑5 Hours

Stooping: 2‑3 Hours

Crawling: 2‑3 Hours

Kneeling: 2‑3 Hours

Bending: 2‑3 Hours

Reaching (above your head): 2‑3 Hours

Climbing: 0‑1 Hours

Grasping: 4‑5 Hours

Lifting Requirements

0‑15 lbs: Continuously

16‑50 lbs: Frequently

51‑100 lbs: Occasionally

Over 100 lbs: Occasionally

Carrying Requirements

0‑15 lbs: Continuously

16‑50 lbs: Frequently

51‑100 lbs: Occasionally

Over 100 lbs: Never

Auditory/Visual Requirements

Close Vision: Continuously

Distance Vision: Continuously

Color Vision: Frequently

Peripheral Vision: Occasionally

Depth Perception: Frequently

Hearing: Continuously

Pushing/Pulling Requirements

0‑15 lbs: Continuously

16‑50 lbs: Frequently

51‑100 lbs: Frequently

Over 100 lbs: Occasionally

Note: The physical requirements marked with an asterisk (*) indicate activities performed without assistance.

Work Environment
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand, and/or dust. Working conditions will vary between moderately quiet to noisy volumes. Team members will use high‑end audio‑visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on‑call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or the representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Compensation
Hourly Pay Range: $16.37 - $20.33. The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

Benefits
Encore is committed to providing the best benefits options for our employees and families. View the benefits options for our employees worldwide.

Inclusivity and Belonging
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. View details on our commitment to inclusivity and belonging.

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