Director - Flight Operations Efficiency & Analytics

Description
Get ready for a career at the leading edge of the airline industry! Our Flight Operations team works hard to connect people and unite the world safely, reliably and efficiently every single day. From industry leadership and pioneering technologies to next-level training — our Flight Ops team hires, trains, qualifies and supports the best pilots in the industry. The moments we share in the air and on the ground with our customers and our colleagues make United a special place to work and a great way to fly, together.

Job overview and responsibilities

This individual manages the portfolio of efficiency and operational reliability projects in work across the Flight Operations Division. This Director leads and develops a multinational team of analysts and data scientists responsible for delivering detailed statistical analyses, data visualizations, actionable reports, and projects on operational reliability, efficiency, productivity, safety, training, and performance.

Understands key flight operations business drivers while leading projects impacting the flight operations and key business stakeholders. Identifiable reports are used to improve decision-making, reliability and efficiency in areas of business, safety, training, operations, and maintenance affecting flight operations.

Collaborates with Digital Technology and adjacent Operational teams to analyze, track, and predict areas of performance while providing visibility through data and visualizations of the progress across a range of initiatives and projects

Coordinates with stakeholders in United’s Safety Management System (SMS) to integrate performance and safety related initiatives with real-time data analytics

Identifying signals of Flight Operations performance with predictive analytics and informing, advising, and guiding on improvements and process adjustments

Ensures that reporting tools and reports are up to date and maintained to enable reliable, effective evaluation of the division's operational integrity.

Attracts, leads, and provides leadership development to build high-caliber leaders who excel in coaching and feedback, change management, leadership of influence, project planning and execution, application, and activation of analytics who create a significant positive impact to United

Establishing priorities, plans, and conducting the implementation on time, with quality, and under budget, while partnering effectively with the rest of the stakeholder teams

Managing the development and implementation of programs that apply a variety of analytics skills by partnering with relevant organizations across the analytics community as needed, while maintaining data accuracy (single source of truth), timeliness, and reliability in high-stakes decision contexts.

Foster close working relationships with cross divisional teams in pursuit of higher efficiency and reliability levels.

Minimum Qualifications

Bachelor's degree in computer science, data science, information systems, engineering, or another quantitative field (i.e. mathematics, statistics, economics, etc.)

6+ years of experience in leading professional teams in analytics and data science

At least 2 years of managerial/supervisory experience including budgeting, recruitment, and people management.

5+ years of demonstrated experience at application of successive levels of quantitative and analytical fields e.g. IE, OR, Statistics, ML/AI, financial modeling etc.

Experience in managing large projects

Understanding, quantifying, and solving complex Flight Operations business needs and problems.

Design a data/technology solutions that connect business processes, Safety Management Systems obligations, and performance objectives with quantifiable outcomes

Understanding and competency with data governance and data quality management.

Strong analytical ability, pro‑active thinking to solve business problems to ensure robust, appropriate, value‑added business solutions.

Demonstrates flexibility, creativity and innovation in generating solutions and recommendations

Strong project management and execution skills.

Significant interpersonal and people skills; excellent consulting and communication skills.

Able to constructively engage, negotiate, resolve conflict and influence leaders.

Able to adapt to changing business environment.

Must be legally authorized to work in the United States for any employer without sponsorship.

Successful completion of interview required to meet job qualification.

Reliable, punctual attendance is an essential function of the position.

Preferred Qualifications

Master's degree or 6 years of relevant work experience

9+ years of experience in analytics and data science

Airline experience

Deep technical knowledge of advanced analytics and demonstrated experience in the application of statistics, operations research, and machine learning methods

Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them to support research, analysis, content creation, and problem-solving. Applies critical thinking to validate AI-generated outputs while adhering to organizational policies for responsible AI use, data privacy, and security.

The base pay range for this role is $159,790.00 to $207,998.00.

The base salary range/hourly rate listed is dependent on job-related factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com.

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