Associate, Global Brand Operations

Overview CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.
The Opportunity:
The Associate, Global Brand Operations will support the development and implementation of scalable processes, tools, and training programs across Mattel’s Global Brand organization. Reporting to the Director of Global Brand Operations, this role will flex across global brand ops supporting the Brand, Toy and Commercial Ops leaders with standardization and training.
This position plays a critical role in embedding consistent ways of working into daily practice—ensuring workflows are documented, templates are maintained, tools are adopted, and teams are equipped with the knowledge and clarity needed to execute with excellence.
The ideal candidate is highly organized, detail-oriented, systems-minded, and energized by creating clarity from complexity.
What Your Impact Will Be Process & Documentation Support
Assist in the development and documentation of standard operating procedures (SOPs) across Global Brand functions.
Maintain and update workflow documentation to ensure alignment with evolving organizational needs.
Support governance frameworks, role clarity materials, and decision-making models.
Help identify process gaps and opportunities for optimization.
Tools & Template Management
Build, organize, and maintain standardized templates, toolkits, and playbooks.
Ensure brand planning, campaign development, creative briefing, and partnership workflows are supported by clear and accessible tools.
Partner with cross-functional teams to gather feedback and continuously refine resources.
Manage version control and accessibility of shared operational assets.
Training & Enablement
Support the creation of training materials and onboarding resources for global marketing teams.
Coordinate workshops, tool rollouts, and learning sessions.
Track adoption and engagement with tools and training programs.
Serve as a go-to resource for day-to-day operational questions.
Cross-Functional Coordination
Collaborate with Brand Strategy & Activation, Franchise Marketing, Brand Creative, Brand Partnerships, Toy Marketing, Design, Development and Commercial Marketing to support workflow clarity.
Partner with the Brand Transformation team to help embed new capabilities into daily operations.
Support project tracking and ensure key milestones and deliverables are met.
Reporting & Measurement
Track KPIs related to process adoption and operational effectiveness.
Compile updates and summaries to support leadership reporting.
Help analyze feedback to inform continuous improvement efforts.
What We’re Looking For Experience
2–5 years of experience in marketing operations, brand marketing, business operations, project management, or related field.
Experience working in cross-functional or matrixed environments preferred.
Exposure to process documentation, workflow tools, or training development is a plus.
Skills & Capabilities
Highly organized with strong attention to detail.
Strong project management and coordination skills.
Systems-oriented thinker who enjoys building structure.
Clear communicator with the ability to translate complex information into simple tools.
Collaborative mindset with strong interpersonal skills.
Proficient in Microsoft Office, Google Workspace, and workflow/project management tools.
Growth mindset with a passion for learning and improving how teams work.
Leadership Competencies
Embraces clarity and operational discipline
Proactive problem-solver
Collaborative and team-oriented
Adaptable in a dynamic environment
Committed to continuous improvement
We are an Equal Opportunity Employer and we welcome all job seekers. We will consider applicants for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran status, disability status, or any other basis protected by applicable law.
Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.

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