Audio Visual Technician (Part-Time)

Are you pursuing an Information Technology or Audio-Visual career and looking to gain experience to supplement related college courses you may be taking? Jackson Healthcare, located in Alpharetta, is offering an exciting opportunity as a Part-Time Audio-Visual Technician!

As a Part Time AV Technician, you will assist our AV Engineer and IT Support Team with Conference Room and Event setup and troubleshooting. To be successful in this role you’ll need to be an excellent communicator who can earn a client’s trust by employing fast-thinking problem solving skills, work well under pressure, and be familiar with AV basics and popular platforms such as Microsoft Teams and Zoom. You must be a self-starter who can work with minimal supervision to provide excellent customer support before, during and after meetings and events.

Roles & Responsibilities

Assist customers with various meeting types in different conference room settings.

Troubleshoot issues before and during meetings and events.

Work with IT Support to assist with AV-related incidents and requests.

Make recommendations to customers related to AV resources for event setups.

Assist the Desktop and Mobility Team during low-event downtime.

Documentation

Document customer interactions and issue resolutions accurately in the Support Center IT Service Management system (ServiceNow).

Keep all incident and request tickets updated with thorough, detailed information.

Maintain detailed records to facilitate knowledge sharing and reporting.

If the opportunity arises, produce informative and helpful Knowledge Base articles, in order to assist team members in resolving similar future AV issues that occur.

Qualifications – Education, Work Experience, Certifications

High school diploma required.

Hands‑on AV experience required.

Knowledge, Skills, and Abilities

Familiarity with Microsoft Teams and Zoom.

Understanding of Basic AV functionality (Cameras, Mics, TVs, Projectors, additional hardware and software).

Excellent communication and problem‑solving skills.

Work well under pressure and in front of people observing you.

Multitasking abilities.

Familiarity with the healthcare recruiting industry.

Ability to embrace change and shift focus when unexpected work arises.

Ability to use discernment to prioritize tasks and decide what to focus on to maximize impact.

Customer Service: Ability to actively seek to understand the needs of others and provide a positive experience that addresses their needs, questions, and concerns.

Requirements & Working Conditions

100% in-office, 3-4 days per week (up to 30 hours).

Weekdays, hours 8:00 AM – 5:00 PM.

Flexible schedule will be determined in conjunction with your.

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