Team Captain Footwear

Job Duties & Responsibilities

Deliver outstanding athlete experiences by anticipating athlete needs and providing clear, accurate, and knowledgeable information about products and assortment.
Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, replenishment standards, and other protocols.
Promote and lead company programs such as customer loyalty program participation, warranty sales, and private-label credit card enrollment.
Collaborate with the Store Manager and Assistant Store Manager to develop 30-60-90-day plans that support business priorities for the footwear department.
Help establish and execute operational initiatives, staffing, hiring needs, merchandising sets, and budget‑aligned goals.
When acting as the sole leader, perform general store oversight, including opening and closing procedures, front‑end and cash office functions, and teammate supervision.
Communicate departmental goals and plans to direct reports daily or weekly and assign workload to maximize efficiencies.
Monitor progress against plans and adjust tactics to ensure uninterrupted operations, athlete support, payroll, and financial objectives.
Develop effective schedules for direct reports and adjust staffing to meet customer traffic demands.
Build and lead a strong team that delivers positive athlete experiences.
Lead source, interview, hire, onboard, and retain direct reports in the footwear area.
Ensure teammates receive proper training, coaching, feedback, development, recognition, and motivation throughout their tenure.
Conduct performance management, including annual reviews, promotional recommendations, and adherence to policies, including termination recommendations.
Create a welcoming store environment for teammates and athletes, enforcing safety, loss prevention, and standard operating procedures.
Hold teammates accountable for compliance with all policies, procedures, and laws governing retail operations.
Qualifications

High School Diploma or Equivalent.
1‑3 years of experience.
Previous retail/customer‑facing experience required.
Previous people‑leadership experience preferred.
Virtual Requirements

Cameras must be on during all virtual interviews.
AI tools are not permitted to be used by the candidate during any part of the interview process.
Offers are contingent upon a satisfactory background check, which may include ID verification.

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