Public Service Manager

Overview

The City’s Public Service Manager performs managerial, technical, and administrative work overseeing the Public Service Division which includes the operations, maintenance and programs related to right‑of‑way management, solid waste management (such as Large Item Collection, Street Sweeping, Leaf and Curbside Collection), streets, sidewalks, traffic infrastructure and emergency and seasonal operation response. The position requires substantial discretion and broad parameters. The Public Service Manager reports to the Public Works Director or Deputy Public Works Director.
To learn more about the Public Service Division within the City’s Public Works Department, please visit: https://www.charlottesville.gov/390/Public-Service
Compensation and Benefits

The preferred hiring amount for this position is between $98,684.72 and $123,617.10 annually. Starting offer is based on applicable education, experience, and internal equity. This full‑time, exempt position offers a comprehensive benefits package, health insurance with employer contribution, employer‑paid life insurance, gym membership reimbursement, tuition assistance, and professional development opportunities. This position is also eligible for the following retirement benefits:
Vacation Leave : 3.09 hours accrued bi‑weekly (increases with YOS).
Sick Leave : 4.62 hours accrued bi‑weekly, approx. 120 hours per year with no limit on accumulation.
13 Paid Observed City Holidays
1 Floating Holiday

which must be taken during the fiscal year (July 1 – June 30).
Choice of retirement plan:

Defined Benefit Pension Plan:

Provides a monthly benefit upon retirement, calculated based on a defined formula based on earnings history, years of service and age. The plan includes a 5‑year vesting period and requires an employee contribution of 5% of salary.
Defined Contribution 401a Plan:

Employer makes fixed contributions to an individual account, which are invested, and returns are credited to the account. Vesting occurs at 33% after one year, 67% after two years, and 100% after three years of service. No salary contribution required.

Voluntary 457 Deferred Compensation Plan
Eligibility to purchase prior service credit under the Defined Benefit Plan
The City of Charlottesville manages its own retirement system and does not participate in VRS; however, a portability agreement is available for eligible employees. For additional details, please see the “Benefits” tab or visit the City’s Employee Benefits webpage.
Job Responsibilities

Develops, plans, manages and handles the overall coordination of maintenance and infrastructure repair programs related to the right‑of‑way, including planned and seasonal operations, and the installation of new infrastructure systems.
Develops, manages, and monitors the information systems including asset management and asset conditions, public‑facing informational portals, and GIS applications.
Develops and manages the planning and implementation of emergency and special operations.
Coordinates programs and services to ensure compliance with regulatory requirements.
Develops and manages contracts and agreements to supplement service delivery and ensures access and benefits for internal and external stakeholders.
Develops and manages capital and operating budgets which support the division systems and services.
Develops and presents reports to management, City Council, stakeholders, and the public.
Provides administrative oversight including developing and administering operating budget, developing policies and procedures, writing project reports and making recommendations to management on project needs and concerns.
Sets and manages division priorities, creating clear direction and expectations for staff and follows through to ensure achievement and accountability.
Effectively responds to questions, concerns, and provides technical information to citizens, contractors, agencies, city management and others.
Supervises, coaches, trains, motivates, assigns work activities, evaluates performance, and overall manages subordinate staff; interviews, selects, and administers disciplinary action in accordance with established personnel policy and procedures. Establishes professional standards for work quality, quantity, performance, and accountability.
Responds to special events and emergency‑related situations including inclement weather.
Subject to being called back to work to the City in emergencies or as needed to provide necessary services to the public; must be available to respond based on Departmental guidelines.
Responsible for appropriate use and maintenance of City equipment, tools and other resources, including work time.
Maintains regular and reliable attendance.
Other Duties

Performs additional duties to support operational requirements as apparent or assigned.
Education and Experience

Bachelor’s degree in public administration, engineering, construction management or related field AND 5 years of professional experience in public service management (including 2 years supervisory).
Associate degree or advanced training AND 7 years of professional experience in public service management (including 2 years supervisory).
High school diploma or GED AND 9 years of professional experience in public service management (including 2 years supervisory).
An equivalent combination of education and experience may be considered.
Certifications / Licenses / Other Requirements

Must obtain and maintain a valid Virginia Driver’s License and acceptable driving record according to city criteria.
Required to successfully pass a pre‑employment background check and pre‑employment drug screen.
Job Knowledge

Extensive knowledge of the principles and practices of construction and maintenance of pavement, curb and gutter, sidewalk and signalized intersections, and stormwater management.
Comprehensive knowledge of asset management and management information systems.
Comprehensive knowledge of safety precautions, operational hazards and safety regulations/requirements (OSHA) related to the industry.
Comprehensive knowledge of federal, state and local laws and regulations governing the operations.
Thorough knowledge of principles and practices of budgetary management, public procurement, and employee supervision and leadership.
Reading

Advanced: Ability to read and understand complex feasibility studies, regulations, publications, financial reports, legal documents, and technical plans and drawings.
Writing

Advanced: Ability to develop and organize complex written materials to provide technical reports on feasibility studies, project recommendations, plans and status, issues and problems in the maintenance of complex infrastructure, maintenance and operations. Ability to tailor writing to specific audiences and explain complex information and ideas.
Math

Advanced: Ability to develop, plan, provide, implement, and monitor a large comprehensive budget and expenditures for large scale projects and programs; applying fundamental concepts and complex mathematical calculations and analysis.
Communication Skills

Advanced: Establish and maintain effective working relations with co‑workers, subordinates, City officials, contractors, vendors, and the public. Must be able to communicate complex, technical information and issues to a variety of individuals. Must be able to problem‑solve in a way to build consensus and agreement which may include during stressful, negative situations requiring significant tact. Communication skills to develop and implement new and existing policy; and lead committees for operations and projects. Evaluates effectiveness, develops cooperative associations, and utilizes resources to continuously improve communications.
Independence and Decision-Making

Administrative Direction: Normally completes work with substantial discretion and within broad parameters defined by general organizational requirements and accepted practices. Serves as an advanced resource in department operations and strategic planning.
Technical Skills

Advanced: High‑level skills in the technical aspects of right‑of‑way, streets, lighting and traffic operations. Advanced skill in the use of Microsoft Office applications, Computer Aided Drawing (CAD), Geographical Information Systems (GIS), and other application/programs as needed to develop and maintain projects and operations.
Fiscal Responsibilities

Prepares and oversees the budget for the division. Reviews and approves division expenditures, researches and prepares recommendations for future projects and budget projections.
Supervisory Responsibilities

Manages, monitors, and directs work performance of subordinate supervisors and of the Public Service Division overall. Makes final decisions on hiring, discipline, performance evaluation, setting program/work objectives and realigns work and staffing as needed. Evaluates overall division organizational goals.
Other Characteristics

Organization and time management, sometimes under strict time constraints.
Works with others as part of a team.
Exacting and tedious work.
May require dealing with angry, frustrated and/or upset individuals and contractors.
Independently performs multiple tasks simultaneously.
Frequent change in tasks.
Constant interruptions and requests for service.
May be required to work emergency on‑call and/or weather‑emergency on‑call.
May be required to work additional hours outside normal schedule such as evenings, weekends, and holidays.
Physical Demands

Light Work: Exerting up to 25 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.
Must regularly use a ladder/step stool and drive a vehicle.
Must be able to communicate information and ideas so others will understand. Must be able to exchange accurate information involving position duties.
Ability to observe details at close range (within a few feet of the observer).
Machines, Tools, Equipment, Software and Hardware

Computer programs including CAD, GIS‑centric asset management software and other related technical program related to industry standards.
Typically requires use of standard office equipment and telephone, and related software and hardware; and any other equipment as appropriate or as assigned.
Work Environment

Work is regularly and primarily performed in an office environment where there may be exposure to computer screen for extended periods of time, monitor glare and dust.
May be required to visit project sites and work outdoors, which may result in exposure to inclement weather, extreme temperatures, extreme brightness, allergens, loud noise, in or around traffic/roadways, and/or exposure to conditions typical of active construction sites.
Employee is expected to use appropriate protective equipment for the assigned task (hard hat, safety vest, steel‑toe shoes, etc.); and any other equipment as apparent or assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential functions. The City retains the discretion to add to or change the duties of the position at any time.

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