Brand Designer Lead

Location: Warsaw (hybrid: 1-3 per week in the office)

Salary: 16,000 - 20,000 PLN B2B | 13,200 PLN gross - 16,600 PLN gross on UoP

Contract type: B2B or UoP

Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.

Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!

A few facts about us:

Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1

We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024

We currently rate at 4.7/5 in both Shopify and G2

Our ML team was among the first in the world to launch an AI agent - (Lyro) for customer service!

Every month, our widget is viewed by 350 million unique users, which is 4% of the global population

Currently, we hire over 150 fantastic people

The Role
This is a 70% hands‑on / 30% leadership role. The majority of your time you'll be in the work itself - designing, producing, and iterating performance creatives. The remaining 30% is about leading: managing a team of 2 designers, giving direction, mentoring, and building a creative operation that runs with ownership and accountability.

You’ll also set the direction for Brand and Web design across Tidio, Lyro, and Hubi - making sure everything your team ships is aligned with each brand's challenges and goals.

Responsibilities

Staying across all three brands (Tidio, Lyro, Hubi) - understanding their challenges, positioning, and priorities to ensure design output stays aligned and purposeful

Implementing new brand identity across website assets, presentation decks, and print materials, as well as conducting data analysis to evaluate brand performance

Leading and mentoring a team of 2 designers (Web & Performance) - giving direction, fostering a proactive, end‑to‑end ownership mindset, and holding people accountable in line with our values

Owning the creative process end‑to‑end - from systemizing production workflows and managing budgets to making data‑driven decisions on what to scale or cut

Overseeing and producing all necessary materials throughout the rebranding process

Stacking and managing AI tools for video and UGC production (Runway, Sora, HeyGen, Arcads, Captions, Creatify, ElevenLabs, Kling, etc.) - choosing the right tool for the job, not the other way around

Qualifications

Hands‑on experience designing performance assets for SaaS, e‑commerce, or D2C

Proven experience translating brand guidelines into digital and print deliverables, including websites, decks, and collateral, supported by data‑driven performance evaluation

Strong project and production management skills - you can run a multi‑brand creative operation, juggle freelancers and internal stakeholders, and keep quality high without bottlenecks

A strong understanding of the paid social funnel - you know how hook, body, and CTA work together, and what separates a top‑funnel creative from a retargeting one

Experience managing or mentoring designers - you know how to give direction without micromanaging and how to build accountability into team culture

The ability to balance hands‑on craft with team leadership - comfortable spending the majority of your time executing at a senior/staff level while also owning people, process, and direction

What we offer

Hybrid work model with flexible hours

26 days off guaranteed in a year

Great development opportunities – company‑supported courses and conferences

Individual work tools – MacBook Pro, Dell screen, JBL headphones. You can tailor the equipment to your needs

Mental well‑being program – individual therapy sessions and resources for employees

Sport & wellness benefit

Free access to one of the most popular e‑book/audiobook services

Regular social events (company‑wide offsites, team events)

Budget for 1:1 English language classes

Diversity Statement
One of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.

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