Theatre Team Member

Role Summary
Cinemark Team Members create a welcoming environment for our Guests. A Team Member is quick, accurate, and knowledgeable about movies, special events, upcoming attractions, pricing, promotions, etc. The Team Member strives to ensure the highest quality in everything served. Being familiar with the operation, this individual will answer guest questions while ensuring a heroic guest experience. Additionally, Team Members may work cross‑functionally as an Usher, Box Office or Concessionist as staffing needs require. Each Team Member must be able to perform the essential job functions of these positions.

Responsibilities

Greets Guests with a smile in a timely and professional manner

Operates Cinemark’s POS system for all transactions completed on assigned register

Verifies tickets at podium and directs Guests to an auditorium

Ensures tickets are sold in accordance with the MPAA rating system, studio admittance policy, and company policy

Provides pricing, movie, specialist event, alternative movie selections, and general theatre information

Responds to phone calls and questions from Guests in a professional and quality customer service manner

Conducts theatre inspections to monitor movie presentation and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums

Keeps theatre property clean and free from debris (lobby, aisles, restrooms, auditoriums, exits, parking lot, etc.)

Prepares food and properly operates cooking, warming, and popping equipment

Consistently wipes down and sanitizes Employee and Guest high‑contact areas

Complies with all local, state, and federal food safety laws

Monitors safety and security issues (trip hazards, lighting, suspicious persons, etc.) and reports to management

Assists with all opening and closing duties as assigned by management

Performs other work‑related duties as assigned

Requirements

Must be at least 16 years of age

Completes basic food handling training and obtains any local or state mandated certification, health card, or food handlers permit where required

Availability to work flexible hours which include evenings, weekends, and holidays

Requires regular and consistent attendance

Has an energetic and friendly attitude during each shift

Interpersonal skills include the ability to communicate (verbal and written) with all ages, genders, and personalities. Must be able to effectively and regularly converse in and comprehend English

Ability to work in a team environment and independently

Ability to take and follow direction

Responds with a sense of urgency

Accurate cash handling and basic math skills

Physical and Environmental Requirements

Frequent bending, kneeling, and lifting up to 50 lbs.

Frequent standing, walking and reaching around the theater

Noise level may be moderate to high at times

Be able to work in a standing position for extended periods of time

Benefits

Employee Discount

401(k) Matching

Education Assistance

Paid Time Off

Daily Pay

Free Movies

*Benefits may vary by career category, so be sure to check the specific details on our career site.

Pay Range: $26,000 - $32,000

Pay Range: $12.96 - $16.20

Cinemark is an Equal Opportunity Employer

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