Globe Life in McKinney, TX seeks a Director, Sales Agent Contact Center to lead a high-volume, sales-focused operation in a hybrid role (WFH Mon & Fri; In Office Tue–Thu). Responsibilities include end-to-end lead transfer, KPI ownership, budgeting, and cross-functional collaboration to improve conversions and lead quality.
The role requires strategic vision, data-driven decision-making, and a strong track record in live transfer programs, with compliance to TCPA, FCC, and DNC standards.
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